Client: Government of Ontario.ITIL Service Delivery Team Lead-Infrastructure Management (Coordination of Change, Incidents and Problems) Project and Change Management for government of ON, client and internal for Compucom.  Process maintenance while ensuring successful end to end change management.Create and release complex change requests with proper coordination (vendor, client, and internal teams) to align with business objectives.  Liaise and coordinate with… Show more Client: Government of Ontario.ITIL Service Delivery Team Lead-Infrastructure Management (Coordination of Change, Incidents and Problems) Project and Change Management for government of ON, client and internal for Compucom.  Process maintenance while ensuring successful end to end change management.Create and release complex change requests with proper coordination (vendor, client, and internal teams) to align with business objectives.  Liaise and coordinate with Program/Team Manager and Service Delivery Leads on client-initiated projects requiring dedicated technical support and coordination Proactively lead several internal team projects for improving service delivery Leader in scheduling meetings, resources, and materials, recording of documentation related to projects and reporting on progress status of team deliverables for each project Regular attendance to client, CAB and ECAB meetings representing CompuCom and attending internal CAB and operational meetings. Active participation in confirming the eligibility of co-existing changes without causing any unexpected impacts or Conflicts Primary point of contact between client and internal support teams regarding Change and Incident processes, escalations (By conducting PIRs – Post Implementation Reviews) and communications Actively maintain current online Configuration Management Database (CMDB) Continual review and update of various customer Procedure Manuals including process, procedures, and policies Preparing reports in MS Excel for Forecast, Daily Assignments and other reports required for management for billing purposes.  Report Monthly to Senior leadership regarding the change management performance and success rate, to determine weak points and prioritize them Creating templates for Service Now access to new User’s for Onboarding and off boarding user accounts. Maintain and coordinate Shift Schedules, on call and Vacations in MS Teams for planning upcoming change requests. Show less

*Promoting and keep up-to-date with current Marketing Programs and demonstrating the ability to administer the appropriate features and promotions to assist the customers.*Responsible for maintaining the daily operations of a self-storage facility, including maximizing occupancy, minimizing delinquencies to be below 4%.*Handling delinquency through DTM (Delinquent Tenant Management) process accurately*Business administrative duties in the property including accurate production and… Show more *Promoting and keep up-to-date with current Marketing Programs and demonstrating the ability to administer the appropriate features and promotions to assist the customers.*Responsible for maintaining the daily operations of a self-storage facility, including maximizing occupancy, minimizing delinquencies to be below 4%.*Handling delinquency through DTM (Delinquent Tenant Management) process accurately*Business administrative duties in the property including accurate production and interpretation of various reports (daily, weekly, monthly) and by District Managers' requestAbove average Mystery Shopper reports which affect the annual review and the quarterly bonus program Show less