Samantha Pointer Email & Phone Number

Cincinnati, Ohio, United States

Greet and provide comfort to each passenger. Aid passengers with special needs, assist with luggage and boarding trains. Dissemination of verbal information including schedules and boarding information. Ensure all passengers board trains timely and verify tickets validity. Handle checked baggage and performed janitorial duties.

Cincinnati, Ohio, United States

Provided administrative support to the Chief Operations Officer and Senior Vice President of External Affairs. Alleviated major calendar conflicts daily. Implemented automated processes for approvals. Created and maintained presentations to the Board. Completed minutes as needed and distributed the same. Acted as a liaison between internal and external customers. Prepared and processed expense reports for travel and purchase card statements. Also verified the validity of invoices from outside vendors for payment. Coordinated meetings with internal and external stakeholders. Worked with HR an IT to onboard new employees and organized first-day agendas. Coordinated and managed special events for the Downtown Committee. Managed new external partners for the Everybody Rides Metro Foundation and successfully onboarded 10 new partners, increasing participation by 20%.

Provided administrative support to the Vice President of Benefits, Payroll, and HRIS. Successfully coordinated travel and maintained schedules for to Vice President as well as four of the direct reports. Created and assisted in preparation of reports and presentation as well as gathered confidential information for presentation to boards and committees. Managed and coordinated special events in-house and offsite for large groups. Worked with HR an IT to onboard new employees and organized first-day agendas. Used payroll software to input new employee data. Assisted the H&W team with setting up vaccine clinics. Created and processed expense reports for travel and purchase card statements. Revamped and streamlined previous processes across all departments. Tracked $5 million+ budget by creating a Power BI dashboard for real-time updates and reduced excessive spending by 40%.

Calculated and audited Union Health/Welfare plans. Performed reconciliation of manually billed plans to ensure that correct payments were remitted. Worked with the payroll team to process manual checks for reimbursement of over/under payments. Assisted the risk department in handling unemployment and workers compensation claims and follow up. Created processes for 10 new Health/Welfare plans. Worked with the procurement department to set up and maintain new and existing vendors. Performed plan audits to maintain compliance with a 90% success rate. Administered and completed all required documents and reports for external carriers and reduced penalties by 60%. Interpreted and maintained a collective bargaining agreement database.

Bachelor Of Education - Bed, Organizational Leadership

Certificate, Ethical Leadership

Certificate, Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General

Certificate, Accounting

Certificate, Public Leadership

Certificate, Advanced Business Administration

Certificate, Business/Commerce, General