Samantha Pope Email and Phone Number

• Organising successful conferences and events by providing a smooth and detail-orientated approach to the planning phase of all events• Conducting extensive business and personal diary management • Demonstrating an excellent standard of both written and verbal communication skills, with both the client and internal team• Arranging and carrying out hotel site visits • Co-managing the hotel social media platforms• Receive and convert incoming enquiries to achieve targets• Relationship building with clients to fully understand their needs• Responding to a high volume of incoming telephone calls and emails, ensuring all are actioned and maintained as appropriate • Attending commercial focused meetings • Proficient use of Salesforce• Involvement and participation in hotel promotional activities • Partaking in mystery test calls with a high percentage pass rate • Intermediate level of business forecasting

• Same as listed above

• Ensuring the accurate processing of all hotel bedroom reservations • Maximising revenue by upselling bedroom upgrades• Analysing business trends and reporting to the revenue management team • Attending daily commercial conference calls• Responding efficiently to email and telephone enquiries• Ensuring the smooth-running of hotel operations by completing daily reservation checks • Building rapport with regular clients • Proficient use of ONQ and ONQ R&I hotel software • Demonstrating hotel commercial knowledge

• Providing optimal customer service at all times whilst being able to proactively anticipate guest needs • Communicating effectively with all other departments within the hotel to ensure the smooth running of hotel operations• Demonstrating in-depth and extensive knowledge of hotel procedures and policies • Checking guests in and out of the hotel whilst being able to converse with them effectively • Facing challenging situations and being able to react in an appropriate and efficient manner • Providing a warm welcome to all guests arriving at the hotel and ensuring a great first impression• Showcasing the HILTON values on a day to day basis and demonstrating enthusiasm towards all tasks