Samantha Pullen Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Wollongong, Australia

First point of contact for team of fourteenWorkflow planning and daily allocation of work to team members Managing individual daily workloads, expectations and priorities Providing on the job and classroom training, support and guidance Resolving complex enquiries from other business areasWeekly reporting on team performance and SLA’s Weekly reporting to Client on SLA's and KPI'sCreating and implementing quality controls for manual work with feedback from… Show more First point of contact for team of fourteenWorkflow planning and daily allocation of work to team members Managing individual daily workloads, expectations and priorities Providing on the job and classroom training, support and guidance Resolving complex enquiries from other business areasWeekly reporting on team performance and SLA’s Weekly reporting to Client on SLA's and KPI'sCreating and implementing quality controls for manual work with feedback from auditorsAuthorisation of tasks completed within the teamCreating and recommending strategies to enhance performance and reduce backlogs Development and implementation of cross-skilling plans resulting in 40% increase in skills across the wider team Requirements gathering, program development, creation of training and procedural resources, and implementation of new database for teamDeputising for Team Manager when absent Show less

Wollongong, Australia

Completed business procedure writing and classroom training for a project undertaken by Pillar Administration.• Development of new procedure training documentation and materials ensuring they are reviewed and approved by relevant parties within deliverable timeframes• Engage with various project representatives to gain an understanding of the processes and change impacts• Peer review new procedure documents and ensure all proposed procedures are fully compliant and are of the… Show more Completed business procedure writing and classroom training for a project undertaken by Pillar Administration.• Development of new procedure training documentation and materials ensuring they are reviewed and approved by relevant parties within deliverable timeframes• Engage with various project representatives to gain an understanding of the processes and change impacts• Peer review new procedure documents and ensure all proposed procedures are fully compliant and are of the highest standard• Co-facilitate and support the delivery of end user procedural training and support implementation of business processes and procedures• Participate in UAT as required• Participate in relevant project and stakeholder workshops• Identify and escalate potential risks, issues and impacts including recommendation of various controls where required Show less

Wollongong, Australia

• Liaising and educating employers on new SuperStream legislation• Being the Subject Matter Expert (SME) for other teams within Pillar with enquiries• Resolving complex inquiries from Defined Benefits members and employers• Liaising and educating employers on Defined Benefits requirements• Reversing, reallocating and refunding contributions• Assessing and processing of money out benefit payments• Writing and testing procedures• Training of new staff members• High… Show more • Liaising and educating employers on new SuperStream legislation• Being the Subject Matter Expert (SME) for other teams within Pillar with enquiries• Resolving complex inquiries from Defined Benefits members and employers• Liaising and educating employers on Defined Benefits requirements• Reversing, reallocating and refunding contributions• Assessing and processing of money out benefit payments• Writing and testing procedures• Training of new staff members• High volume and extensive data entry, adhering to KPI’s and SLA’s Show less