• Oversaw the daily business and administrative operations and improved operating procedures for optimal efficiency.• Maintained constant communication with staff and vendors to ensure proper operations of the company.• Developed, implemented and maintained quality assurance protocols.• Tracked staffing requirements, hired new employees as needed.• Oversaw accounts payable and accounts receivable. Worked with accountant on reconciliation.• Conducted budget reviews and report cost plans to upper management.• Evaluated company performance and recommended strategies to improve results.• Assessed and enhanced the efficiency of internal and external operational processes.• Managed data collection for metric and KPI review achieving productivity targets, reduced costs, and delivered excellent customer service.• Evaluated suppliers by considering price and quality.• Read and deciphered customer orders, located and extracted merchandize, reviewed the quality of the jewelry, and packed the merchandise for the delivery.• Identified and assessed customers’ needs to achieve satisfaction.• Built sustainable relationships and trust with customer accounts through open and interactive communications.• Attended industry tradeshows to learn about and stay current on trends and to meet suppliers.

• Distilled abstract business concepts and client needs into refined, elegant creative solutions.• Took responsibility for the creative vision and the standard of output across team members. • Pitched ideas confidently and presented creative vision clearly to clients, as well as communicated in the same manner to members of the creative team.• Had strong management and leadership skills to lead, supervise, inspire, and develop the creative team.• Ensured that all the organization’s or client’s creative output/visuals are consistent with the overall brand.• Led multiple projects from conception to completion in accordance with deadlines.• Collaborated with other team members and stakeholders.• Studied design briefs and determined requirements.• Developed illustrations, logos and other designs using design software.

• Established and maintained a qualified sales/fundraising pipeline, focused on achieving stretch goals.• Oversaw, planned, and executed annual fundraising initiatives.• Created and executed special event activities.• Identified, cultivated, and solicited current prospective corporate donors.• Engaged companies and individuals in volunteerism and educational opportunities.• Maintained account financial projections, donor engagement visits and other key campaign metrics. Provided regular and accurate reporting.• Served as primary point of contact for all Junior Board members, Executive Committee members and Junior Board related matters.• Attended all Junior Board meetings, prepared minutes, and agendas.• Developed, implemented and coordinated Junior Board engagement strategies.• Provided high-level administrative support to the Executive Vice President, including calendar management, drafting agendas, compiling meeting documents, and other administrative tasks.• Managed advocacy programs at the state and local level.• Created and managed social media content and campaigns.• Identified, researched and applied for foundation and government grants.