Samantha Ramirez Email & Phone Number

Information Technology Analyst, 25B, United States Army o Over 1000 hours of training in the IT field demonstrating the ability to learn quickly and adapt to the changing environment for the Army. o Maintained a secret security clearance while on Honorable Military Service with the ability to acquire a new clearance. o Proficient in computer applications and programs to include Mac, SharePoint, Cisco Systems, Windows XP, Microsoft Office 2003-present o Skills in using the computer and commercial software packages data input methods and web based applications. o Installed, configured, and supported multiple home and small offices local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. o Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices within the government sector. o Installed and configured application software to run on the network and to utilize network resources (hubs, Modems, switches, and peripheral devices, etc.) o Analyze user requests or problems and determines the best possible solution by taking actions such as manipulating files, modifying applications programs, developing or modifying system command language control files, or resolving problems. o Served as the initial face to face point of contact for users of IT services within the company to resolve problems unable to be supported via remote access, phone or emails. o Monitored network to ensure network availability to all system users and perform necessary maintenance to support network availability. o Used basic knowledge of existing operating systems, utility procedures, and tools provided first level customer application assistance to users in solving problems associated with utilization, data communication and software, telephone work orders, and IT equipment management. o Diagnosed and fixed viruses, mal-ware, gray ware, Trojan, and error syntax.