Samantha Reeser Email & Phone Number

Green Bay, Wi, Us

Milwaukee, Wisconsin, United States

Greater San Diego Area

• Cultivated client relationships resulting in repeat client services for over 50 clients annually.• Maintained a 5-star customer satisfaction rate based on 100+ customer reviews.• Examined animals for signs of illness, discussed grooming needs, and provided treatment as needed.

United States

• Managed 45+ solar sites at NovaSource Power Services, optimizing assets to exceed $10M in value.• Enhanced customer service standards through cross-departmental collaborations, resulting in improved client satisfaction.• Implemented dynamic customer service strategies, leading to a 7% increase in customer satisfaction.

Greater San Diego Area

Industry Threadworks is a full-scale e-commerce solution providing informed business consulting to brands and businesses of all sizes.My responsibilities and accomplishments included:. Promoted multiple times for determining optimal direction for company on a strategic level.. Forecasted and tracked key account metrics monthly, quarterly, and annually to COO/CEO.. Designed and implemented loss prevention measures that improved profit margins by 2.5%. Negotiated with long term vendors and manufacturers on a quarterly/annual basis to secure15% or more discounts and formed relationships with new vendors.. Managed hiring process as well as team performance evaluations, conducting reviews, andadministering disciplinarian action as required.. Managed over 200+ clients totaling over $4MM in revenue.. Analyzed performance and sales data using CRM software.. Guided product selection, pricing, and inventory for client purchases..Assisted clients with e-commerce management including product pages, pre-sales,pre-orders, shipping concerns, etc.. Proven successful project leadership skills.. Created, revised, and managed the tech packs through the accurate and timely PLM system.

12400 High Bluff Dr, San Diego, Ca 92130

• Managed incoming and outgoing calls, maintaining a customer satisfaction score of over 95%.• Handled 100+ calls daily with zero complaints, showcasing exceptional communication skills.• Welcomed and directed clients, guests, and vendors, ensuring a seamless experience.• Executed administrative and clerical tasks efficiently to support daily operations.

Las Cruces, New Mexico, United States

• Managed a team of 5-8 employees, overseeing day-to-day service deliveries and workload management.• Reviewed invoices for accuracy, ensuring timely processing of Deposit Accounting.• Provided marketing insights directly to the CEO for enhanced outreach and customer engagement.

Bachelor'S Degree, Business Administration And Management, General

Associates, Medical Specialties, 3.8

Activities and Societies: Entrepreneurs Club