Samantha Eckhardt Email & Phone Number

Boise, Id, Us

Boise, Id, Us

Conceptualized and Implements effective Learning strategy for the Payments Org. Including: 1.) Creation and implementation of a Competency Expectation Framework for each team, defining expected knowledge, skills and responsibilities at 30-60-90 time frames, & serves as a tool for managers' 1:1s. 2.) Creation and maintenance New Hire Curriculum for multiple teams (6) that fulfils the expectations outlined in the competency framework. Curriculum content created consists of e-learning, knowledge checks, practical testing, and a Training Schedule that ensured the new hires had training for concepts & fundamentals, demos, guided practice and simulations to ensure job readiness within a set amount of days. 3.) The creation of one central SharePoint site-Payments Central- that serves as a knowledge base for all things factoring (a library to house and manage SOPs, job aids, FAQs, etc), a communication point for leadership, and a place for partners to connect with other partners within Payments and Factoring. 4.) Development of a document management standard to ensure any published documentation in Payments Central has been reviewed, vetted and will be maintained by the correct leaders and stakeholders. Ensuring the documentation in Payments central is the official, only, and final copy for partner use and reference. 5.) Responsible for internal communications for any updates on policy or software that will require change management and a learning approach. Internal comms may consist of creating visual references to breakdown complex information, actual e-learning content to address any training needs and moderating/leading/assisting on roll out meetings, or authoring any new reference documentation if no SME or leader is knowledgeable on the new project. 6.) Training workgroup lead on the new software migration (knowledge capture, documentation, workflow development, training content creation, SME development, scheduling and training implementation).

Meridian, Idaho, United States

Meridian, Idaho, United States

• Collaborates with Operations, Product, and Services teams to create references and deliver technical training for software, workflows, processes, and Intellectual Property fundamentals• Coordinates with HR, Operations leadership, and analyst teams to manage New Hire Training Schedules that integrate Standard Onboarding Curriculum, and organized on-the-job training • New Hire Training plan/schedule & curriculum content creator, facilitator and presenter, utilizing varied forms of delivery (in-class, virtual or blended), and assorted media and methods (video, slide deck, technical documents, lecture and discussions, assessments and structured activities, 1:1’s)• Delivers direct feedback to trainees, and provides managers performance reports and recommendations • Co-created and manages the cross-departmental Documentation Library, owning documents and audits proposals from other authors• Authors Department Standard Documents including: Best Practice References, Technology User Guides, Workflow Documents, Help guides and tools

Creates and coordinates New Hire training schedules for the Brand Department, leads and moderates training classes, authors documentation and training materials for Intellectual Property fundamentals as well as intermediate Systems and Procedure training for both new hires, and current Brand Analysts. Responsible for ensuring training materials are up-to-date and standardized, and that feedback for improvements are actioned in a timely manner. Coordinates and cooperates on other training needs and projects with Supervisors and Brand analysts.

Manages clients' needs and projects related to Brand Protection. Responsible for managing large amounts of data, actioning on infringement, navigating an ever changing software that adapts to the current trends in IP infringement online, and delivering valuable reports based on data analysis and trends, and presenting this to the clients. Actions require understanding of clients' business priorities, brand specifics, and the resulting online threat vector. Goals are geared toward recapturing profits, reestablishing brand identity, and stopping brand dilution. Contributed to a number of projects related to developing training content and strategy for New Hire On-boarding for the Brand Department.

Phoenix, Arizona Area

Ensured documentation accuracy as well as customer interaction quality evaluations for the fraud analysts within the credit card fraud department. Provided not only direct specific feedback to analysts but also follow up coaching and training required to uphold fraud department standards for customer service and documentation and account analysis accuracy.

Phoenix, Arizona Area

Helped train and onboard new sales representatives and make up artists in different Sephora locations across the United States. Delivered prescribed training, both in-class and in-store, to employees and customers. Specialized in Makeup and Skin care instruction, sales and leadership training.