Samantha Eckhardt Email & Phone Number

Boise, ID, US

Boise, ID, US

Conceptualized and Implements effective Learning strategy for the Payments Org. Including: 1.) Creation and implementation of a Competency Expectation Framework for each team, defining expected knowledge, skills and responsibilities at 30-60-90 time frames, & serves as a tool for managers' 1:1s. 2.) Creation and maintenance New Hire Curriculum for multiple.

Meridian, Idaho, United States

Meridian, Idaho, United States

• Collaborates with Operations, Product, and Services teams to create references and deliver technical training for software, workflows, processes, and Intellectual Property fundamentals
• Coordinates with HR, Operations leadership, and analyst teams to manage New Hire Training Schedules that integrate Standard Onboarding Curriculum, and organized on-the-job training
• New Hire Training plan/schedule & curriculum content creator, facilitator and presenter, utilizing varied forms of delivery (in-class, virtual or blended), and assorted media and methods (video, slide deck, technical.
• Delivers direct feedback to trainees, and provides managers performance reports and recommendations
• Co-created and manages the cross-departmental Documentation Library, owning documents and audits proposals from other authors
• Authors Department Standard Documents including: Best Practice References, Technology User Guides, Workflow Documents, Help guides and tools

Creates and coordinates New Hire training schedules for the Brand Department, leads and moderates training classes, authors documentation and training materials for Intellectual Property fundamentals as well as intermediate Systems and Procedure training for both new hires, and current Brand Analysts. Responsible for ensuring training materials are.

Manages clients' needs and projects related to Brand Protection. Responsible for managing large amounts of data, actioning on infringement, navigating an ever changing software that adapts to the current trends in IP infringement online, and delivering valuable reports based on data analysis and trends, and presenting this to the clients. Actions require.

Phoenix, Arizona Area

Ensured documentation accuracy as well as customer interaction quality evaluations for the fraud analysts within the credit card fraud department. Provided not only direct specific feedback to analysts but also follow up coaching and training required to uphold fraud department standards for customer service and documentation and account analysis accuracy.

Phoenix, Arizona Area

Helped train and onboard new sales representatives and make up artists in different Sephora locations across the United States. Delivered prescribed training, both in-class and in-store, to employees and customers. Specialized in Makeup and Skin care instruction, sales and leadership training.