• I manage all client services for Econolease Financial Services, a company specializing in restaurant equipment financing, among other products within the area of Fin-Tech.• Piloted and implemented our new, company-wide division of Customer Care in conjunction with the company’s VP of Payment Services• Resolve client issues and disputes, ensuring client success pertaining to their respective financial product(s)• Recommend payment solutions, as well as equipment and transaction pricing• Conduct audits of the company’s CRM to ensure data integrity• Main liaison between our financing partners and clients to • Advocate and negotiate for clients when required for conflict resolution• Foster and sustain a strong rapport and relationship with clients• Maintain ties with company partners for the benefit of mutual clients• Innovate new methods of correcting and preventing operational flaws for the purposes of enhancing customer experience, engagement, and success

• I manage all aspects of client services for the company’s merchant processing division.• I am responsible for resolving client issues and disputes pertaining to their merchant processing accounts in a timely and professional manner.• I advise merchants on the best course of action for resolving disputes, such as frauds, chargebacks, and legal name changes where required.• I recommend payment solutions, as well as equipment and transaction pricing.• Authorize and process all merchant applications• Conduct audits of the company’s CRM to ensure data integrity• Act as an intermediary between clients and our two processing partners, Chase Paymentech and First Data• Advocate and negotiate for clients when required for conflict resolution• Foster and sustain a strong rapport and relationship with clients• Communicate and sustain strong ties with company partners• Maintain knowledgeable and up-to-speed with changes in the payment processing industry• Innovate new methods of correcting and preventing systemic flaws to enhance client experience.

As the Associate Vice President of the 2015 International Conference on Chinese and African Sustainable Urbanization, I collaborated with Dr. Huhua Cao at the University of Ottawa's Geography department to manage and coordinate the evolution of the conference. I was responsible for the management of volunteer personnel, ensuring proper execution of tasks and full achievement of project goals. I was also fortunate to have received the Certificate of Excellence from the United Nations Human Settlements Programme.

• Responsible for the hiring process of internal and external candidates• Wrote and managed job postings across relevant platforms• Utilized various headhunting techniques when seeking candidates• Conducted preliminary phone screenings and on-site interviews• Hired according to varying departmental needs, in a dynamic environment• Hosted webinars for external candidates from various regions• Facilitated onboarding and training for new hires• Assisted with data-entry for incoming applications from newly closed deals• Performed general administrative tasks

My responsibilities as a brand ambassador for Banana Republic consisted of client service according to brand vision, sales and technology specialist, merchandizing and team training.

For Hampson English, I taught English as a second language in China for students ranging between the ages of 3-54. I prepared lessons and progress reports, and provided demos for the school's recruitment.