Samantha Shaw Email and Phone Number

Digital Services Business Management 2020 to date•• Managing, driving change and process within the practice of approximately 2,000 colleagues to stay compliant, remain relevant and within governance agreed agreements.• Trouble shooting around recruitment processes along with time sheet issues/accounting I delivered a saving of over £1.1m in un-necessary costs in February 2023 and introducing an upskilling idea to the Digital Directors• Liaising, negotiating and managing stakeholders to ensure full transparency of actions• Created one stop shop for Project Managers enabling them to talk directly with the Architect team on a weekly basis therefore speeding up decisions by one week• Delivering training sessions around recruitment onboarding, cross charging, delinquencies with Hiring and Line Managers therefore cutting time and costs of using outsourced services by 20%• Managing the onboarding of Early Careers, Higher Apprentice/Graduate recruitment for Digital and ensuring embedded within their business areas• Working with Third Party Partners and vendors regarding recruitment of both Permanent and Contractors liaising with HR around contracts including VISA’s entitling work in the UK, extensions and terminations• Delivered a ‘how to’ documentation for all work completed by the department to ensure cross training of roles for both contingency planning purposes and upskilling.• Producing communications to the business under the People Agenda highlighting recognitions for individuals excelling in their roles, ways of working and continuous learning. • Responsible for the balancing and budget oversight of only authorized funding• Active for Barclays Reach Network, Menopause Network, Women in Technology, Mindfulness / Health and Wellbeing in order to assist colleagues in reaching their personal/business life potential and balance which in turn supports career development with gender intelligence.

Project Manager within the Change Delivery / UK Transformation arena. • Delivered a critical piece of work ensuring core systems and processes were prepared and able to function in a zero or negative Bank of England base rate environment should that occur • Pivotal role in introducing and implementing a new system within compliance for ease of use ensuring various departments were compliant therefore reducing Legal/Compliance backlog by 5 months.• Delivered a successful outcome of document changes throughout the banks booklets, advertising and application form due to revised terms and conditions for the new FSCA wording required working alongside compliance and legal teams. Completed within wording agreement timescale, budget and document reprint milestones for distribution to branches within the network

• Defined and implemented Training Request automation process, ensuring more customer friendly SharePoint interface, therefore providing benefits of improved end to end process time and increased consistent reporting capability throughout.• Assuring business readiness for implementation/handover to maximize all targeted business benefits and manage projects in order to deliver on time, within budget and quality requirements, regularly reviewing and reporting on progress against plan.• Provide financial governance and annual audit of all processes to ensure compliance in order to protect the Banks financial integrity.• Automated project recovery process eliminating 3.5 days’ work from monthly workload, reducing errors and eliminating data redundancy from various source systems.• Working within the community on various charitable projects to highlight the bank’s commitment to the area.

• • Project managed £3.2m roll out of 21 Business Banking Centre’s across the UK in an 18-month period. Engaging real estate for contracts, office design, building contractors for fit out including sign off by fire department, interview of office staff, working with marketing for all correspondence including office promotion and website. Training of all staff for each branch, writing of procedures, contingency planning, pandemic planning and final hand over to Branch Manager. • Lead in all operational decisions affecting the Business Banking Centre’s to ensure a consistent, best practice approach to the running of the network, managing 14 administrative staff based throughout the country • Represent the Business Centre’s on behalf of the Director on working groups and committees as required, ensuring all information communicated, implemented and managed• Produced a working bible of all administrative processes within the Business Banking application journey including customer advisors’ responsibilities to the customer therefore saving costs of 1x FTE• Instigated and implemented process changes to enhance the customer experience and ensure Bank and industry standards are met• Working with Group Audit, Risk, Security and Compliance to ensure all potential risks and issues mitigated and managed effectively along with implementation of all Contingency, Pandemic plans and Business Impact Analyses across the network.

• Commenced my banking internship in the mortgage departments Leeds office Centre of Excellence from applications, insurance, arrears dept when the mortgage interest rate was 15% and financial services concentrating on the repayment mechanism ie endowment policy• Training completed in the branch network covering all aspects of the branch roles in order to put this knowledge to use within my progressing role.• Promoted to Head of Mortgages (Halifax office) in 1996 and moved to Manchester– due to injuries sustained working in the office on the day of the IRA Manchester bomb, after 6 months of medical care I left the bank to pursue other opportunities.