Samantha Smith Email and Phone Number
Samantha Smith work email
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Samantha Smith personal email
Hi! 👋 I’m Samantha! TL;DR - I’m a human centered collaborator and leader with broad multi-functional capability. I love to connect the dots in service of optimizing business outcomes by focusing on strategy and execution, people resources, financial acumen, customer experiences and overall efficient business operations. I inspire others by building trust, holding personal accountability, and showing up with authentic interest and curiosity for continued improvement. 🔋Business Operations - I have experience in end to end business operations including strategic planning, operations design, initiative execution, and business intelligence. I love to support vision setting for an org or initiative, build processes that are easy to understand and follow, and evaluate outcomes for continued improvement. 💲Finance Operations - Skilled in managing small and large budgets, completing a variety of financial admin tasks, workforce planning initiatives, and multi-year planning efforts.🧭Strategy - Operations is just busy work without a clear, effective strategy to set the direction and tone of an org. I have contributed to multi-year strategic planning and led annual goal setting and monitoring across multiple teams.📞Executive Leadership Support/ People Management - Served as an advisor to leadership executives in many functional areas. I have direct people management experience managing up to 20 employees simultaneously.📈Customer Service and Sales - My career highlights customer service excellence, working in retail environments and engaging directly with consumers each day. I have advanced sales experience and focus on increasing revenue by putting the consumer at the front of decision making. I approach cross functional collaboration with the mindset that internal team members are customers pursuing the outcome of a great experience for all. 📢Communication - Meaningful work is brought to life when you share it with others. I am a skilled facilitator who focuses on engagement and productivity and skilled meeting administrator. ✅Project Management - As a certified project manager (PMP), I have managed both short and long term projects including creating new systems/ frameworks, org wide program rollouts, strategic roadmaps, facility openings, new systems adoption, and more. 🤝Human Resources - Supported orgs in a range of areas including recruiting, workforce planning, HR business partner support, career pathing, compensation frameworks, performance management, and HRIS monitoring.
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Director Of OperationsCollaborative Health NetworkCharlotte, Nc, Us
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Director Of Operations, Organizational Effectiveness And CultureUpstream Usa Jan 2023 - Aug 2024Boston, Massachusetts, UsUpstream USA is a high growth startup in the reproductive healthcare space that is focused on leading patient-centered contraceptive care. During my tenure, I supported the organization in scaling from 50 employees to 200, growing implementation from 4 states to 26 states, and a patient impact scale starting at 40,000 with the plans to serve 5 million patients by 2030. Originally a state based implementation strategy that pivoted mid-tenure to a nationally based approach targeting programs implementation in all states. Highlights include: ⭐Led the successful establishment of a Organizational Effectiveness vertical (compiled of HR, Communications, DEI, and Office of OEC departments) from concept to full operations, including strategic planning, resource allocation, team recruitment, and process implementation resulting in increased organizational capacity and enhanced service delivery in a fast paced healthcare startup environment. ⭐Provided business management, technical support, and process improvement across Communications, DEI, HR and Executive Leadership to foster healthy collaboration between the Organizational Effectiveness Team and all organizational client groups. ⭐Built engagement by conducting effective monthly and quarterly (virtual and in person) meetings highlighting achievements and business priorities that are structured consistently, maximize productivity and have efficient follow up on behalf of the COEC. ⭐Supported continuous improvement efforts related to employee engagement and satisfaction using by implementing a department level eNPS rating and an 18 month DEI Strategic Roadmap. ✅Areas of proficiency used through this experience: -Leadership administrative support -Managing multiple budgets -Provide/supervise executive level admin support -Headcount and resource allocation -Project management alignment between multiple projects -Change management-Quality assurance/quality improvement -Internal communications -
Operations ManagerUpstream Usa Aug 2019 - Nov 2021Boston, Massachusetts, UsHighlights ⭐Built essential operating model reset components by leading initiatives essential to the successful implementation of new operating model including core values assessment and operating principle creation, staffing model build, change management ambassadorship, and execution of internal program staff re-training. Served in temporary placements as the Practice Transformation Staffing Manager and Executive Project Manager in the Office of the CEO. ⭐Rapidly pivoted in house teams to remote work during COVID-19 including establishing and maintaining safety procedures during ongoing developments related to pandemic response protocols implemented by the CDC, ensuring staff had necessary tools to complete health center work, providing project management for special projects developed in response to remote staff which resulted in continued employee engagement and the creation of psychological safety and sense of belonging among remote staff leading to a 100% retention rate of state based staff in the initial 18 months of pandemic. ✅Areas of proficiency used through this experience: -Advising executive leadership -Building systems and processes for scaling -Completing data analysis and build reporting that informs and influences strategic approach -Facility design -Creating DEIB strategic vision that enhances Gallup Engagement Score-Scaling organizational staff rapidly -Project management oversight and execution
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Director Of OperationsKuester Management Group Aug 2014 - Apr 2019Fort Mill, Sc, UsKMG is a full service real estate management firm that provides financial services, legal services, facility management, and customer service to approximately 200 communities throughout North and South Carolina. In this role I had the opportunity to lead a dynamic team dedicated to innovative programs in service of enhancing operations and customer service delivery. Highlights: ⭐Implemented early version of self serve customer service AI tool that allowed service agents to focus on more complex, sensitive customer issues resulting in reduced resolution time and leading to improvements in overall customer experience. ⭐Built and implemented HR systems throughout parts of the employee life cycle (attraction, recruitment, onboarding, development, retention) to enhance overall employee experience and reduce turnover in a turnover heavy industry. These programs included improved recruitment strategies, creating standard onboarding processes, building learning and development plans, and implementing performance management tools. ⭐Increased customer service satisfaction rating from 82% to 92% by connected departmental processes to ensure streamlined operations, training implementation, workforce management, and completing team culture overhaul and incentive plan redesign.✅Areas of proficiency used through this experience: -Strategic Planning -Project Management -Business Operations Cycle - strategic planning, operations design, initiative execution, and business intelligence-Internal Communications -Budget management -Executive level support (VP of Operations, CEO) -People Management - supervising up to 20 employees simultaneously -
Area ManagerMattress Firm Sep 2011 - Aug 2014Houston, Texas, UsHighlights: ⭐Guide sales team through sales adversity including market saturation, industry competition and regulations ensuring that 4 retail locations were achieving year over year sales increases of up to 20% across all locations. ⭐Oversee daily operations of multi location portfolio including inventory management, visual merchandising, financial status, staffing, marketing, etc. ✅Areas of proficiency used through this experience: -Providing district level leadership-Building new systems for opening new locations -Developing relationships with surrounding retail partners -Mentoring employees in various stages of their career progressions -Enhancing store based operating procedures -Supporting implementation of new point of sale systems across market -
Store And Area Operations ManagerRadioshack Corporation Aug 2007 - Nov 2011Success highlights:⭐Performed business operations for a suite of retail locations including budget management, strategic planning to achieve sales goals, workforce allocation, inventory control, and customer support leading to increased sales volume. ⭐·Led various locations through nationwide company rebrand including employee retraining, floor plan reconfigurations, and visual merchandising overhaul resulting in 100% on time implementation of new branding standards. ✅Areas of proficiency used through this experience: Direct and Indirect staff managementInventory control Loss Prevention and shrink Training and Development Sales development
Samantha Smith Skills
Samantha Smith Education Details
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University Of North Carolina At CharlottePsychology -
University Of North Carolina At CharlotteCriminal Justice
Frequently Asked Questions about Samantha Smith
What company does Samantha Smith work for?
Samantha Smith works for Collaborative Health Network
What is Samantha Smith's role at the current company?
Samantha Smith's current role is Director of Operations.
What is Samantha Smith's email address?
Samantha Smith's email address is ss****@****ncc.edu
What schools did Samantha Smith attend?
Samantha Smith attended University Of North Carolina At Charlotte, University Of North Carolina At Charlotte.
What skills is Samantha Smith known for?
Samantha Smith has skills like Visual Merchandising, Sales, Sales Management, Customer Service, Inventory Control, Process Scheduler, Loss Prevention, Store Management, Merchandising, Retail Sales, Store Operations, Payroll.
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