Samantha Solis Email & Phone Number

• Implement client requested data corrections in production environments
• Utilize proficient Snowflake, SQL, Excel, and JSON knowledge to verify data points requiringcorrection
• Collaborate with colleagues and Management to continuously improve, create, and update internalSOPS to ensure a world-class end-user experience
• Build reports in Salesforce to analyze trends in customer requests and areas for internal teams toimprove

• Create, respond to, manage, and solve Data correction tickets via Salesforce
• Collaborate with colleagues and Management to continuously improve and create and update internalSOPS to ensure a world-class end-user experience
• Utilize proficient Snowflake, Excel, SQL, and JSON knowledge to retrieve data points requiringcorrection
• Build reports in Salesforce to analyze trends in customer requests and areas for internal teams toimprove

Minnesota, United States

- Utilized LeavePro to initiate leave of absences for employees of contracted companies.- Provided “white glove” service to diverse clients requiring expert knowledge of complex state and company leave plans.- Led the redesign and transition of the customer service team knowledge base from Sharepoint to Confluence.

Hutchinson, Minnesota, United States

- Safely and efficiently verified functionality of hoists and motorized pallet jacks.- Ensured machine settings matched process standards.- Relied on Ares and Imass machines to complete extensive quality testing.- Acted as liaison between engineering teams and fellow crew members.