Samantha Solis Email & Phone Number

• Implement client requested data corrections in production environments• Utilize proficient Snowflake, SQL, Excel, and JSON knowledge to verify data points requiringcorrection• Collaborate with colleagues and Management to continuously improve, create, and update internalSOPS to ensure a world-class end-user experience• Build reports in Salesforce to analyze trends in customer requests and areas for internal teams toimprove

• Create, respond to, manage, and solve Data correction tickets via Salesforce• Collaborate with colleagues and Management to continuously improve and create and update internalSOPS to ensure a world-class end-user experience• Utilize proficient Snowflake, Excel, SQL, and JSON knowledge to retrieve data points requiringcorrection• Build reports in Salesforce to analyze trends in customer requests and areas for internal teams toimprove

Minnesota, United States

- Utilized LeavePro to initiate leave of absences for employees of contracted companies.- Provided “white glove” service to diverse clients requiring expert knowledge of complex state and company leave plans.- Led the redesign and transition of the customer service team knowledge base from Sharepoint to Confluence.

Hutchinson, Minnesota, United States

- Safely and efficiently verified functionality of hoists and motorized pallet jacks.- Ensured machine settings matched process standards.- Relied on Ares and Imass machines to complete extensive quality testing.- Acted as liaison between engineering teams and fellow crew members.