Currently overseeing and maintaining the school’s HR systems and procedures, while providing comprehensive administrative support to the Headteacher, Senior Leadership Team and the Local School Board.

Coached women to become confident and memorable speakers within their industry, without them doubting their expertise or abilities. Adapted the business to go fully online during the pandemic, creating a fully functional website, social media accounts and smooth onboarding processes. During this time, I was coached by Alice Benham, a business & marketing strategist. Through her 'Social 180' and 'So you want to start a podcast...?' programmes, I refined my brand and learnt how to understand and communicate with my ideal clients.

Provided a comprehensive and confidential administrative support service to the Headteacher. Managed an outstanding office function for the school, included line-managing seven members of staff.

Managed the customer aftercare service for the UK to ensure all forms of correspondence were dealt with efficiently and professionally. Diamonds Factory was one of the UK's largest online jewellery companies specialising in high-end engagement and wedding rings.

Promoted to Store Manager in the Pandora franchise to develop the team and improve sales. Within my first year, the store saw an impressive 33% annual growth. Ran a team of 20 staff through two busy and successful Christmas seasons while ensuring customer service standards were kept high and that important security procedures were adhered to.

Represented the Annina Vogel Ltd jewellery brand in London’s elite stores, Liberty and Selfridges. Relocated to New York to promote the brand in Bergdorf Goodman where I significantly increased sales and brand awareness.

Starting with the store since it first opened I originally began as a Sales Consultant driving my way up to Senior Sales and excelling to Store Supervisor within nine months.Awarded 'Best Customer Service 2011' within West Quay, which lead on to us winning the national Hammerson awards for 'Best Jewellery Retailer of the year 2012'.Briefing team about important issues, targets, new procedures and good performance.Balancing tills daily and banking cash weekly.Ensuring all stock takes run smoothly with thorough checklists and team work.Exceeding high expectations by meeting mystery shops standards, continuously beating previous years figures, along with high conversion rates. Organising all jewellery repairs, customer orders and incoming stock. Liaising with head office to ensure all new stock was efficiently checked and processed.Updating health and safety documents for yearly checks.Protecting staff safety and store security. Lee Lawson – Professional Sales and Coaching Course:Completed the intense sales course based around theories of selling and the psychology of customers. Building our own confidence and developing a new understanding of retail. Management and coaching sessions were introduced in between assignments. Learning exceptional questioning skills, importance of time management and feedback to employees. All of which has resulted in great life skills.

Building confidence within sales, learning values of various brands and providing great customer service. Duties included consulting on the make-up counter of 'No.7', spending one to one appointments with customers for lessons, tips and advice.