Key Responsibilities: 1. Information Security Management- Design and operationalize the Information Security Management System (ISMS) to meet the plant’s requirements.- Develop and maintain an Information Security and Privacy (ISP) framework aligned with organizational and regulatory standards.- Provide consulting and guidance on information security to internal stakeholders.2. Auditing and TISAX Certification- Conduct comprehensive annual ISMS assessments and support ISO 27001 compliance audits.- Lead the TISAX (Trusted Information Security Assessment Exchange) certification project for the organization, driving compliance with automotive industry security standards and ensuring successful implementation.3. Data Protection Compliance- Ensure compliance with the Malaysian Personal Data Protection Act (PDPA).- Enhance the Data Protection framework to strengthen privacy safeguards and organizational maturity.- Deliver data protection consultancy to stakeholders.4. Awareness and Training- Develop and execute training programs, workshops, and awareness initiatives to build a security-conscious culture within the organisation. - Implement targeted awareness campaigns using diverse communication channels to engage stakeholders effectively.5. Reporting and Communication- Deliver reports on Information Security and Privacy (ISP) activities and roadmap for Management Team and the ASEAN Data Security Central.- Communicate insights and recommendations to drive continuous improvement in security practices.6. Project Support- Provide guidance on data security for internal projects.

Key Responsibilities: 1) Primary Point of Contact: Lead for authorization matters, overseeing access controls for both SAP and non-SAP applications.2) Authorization Concept Design: Develop and implement comprehensive authorization frameworks tailored to the plant's operational needs.3) Annual Audits: Conduct thorough evaluations of the Access Management (AM) system, engaging all relevant stakeholders.4) Project Phase Overviews: Provide detailed insights into authorization concepts during project phases, supporting project teams with valuable information.5) Collaboration with BBM IT: Work closely with the BBM IT Role Concept for ERP and SCM systems, ensuring accurate role assignments and access control.6) Data-Layer Maintenance: Manage the Data-Layer and initiate change requests to continuously improve authorization management processes.7) Risk Management & Crisis Response: Proactively manage risks and troubleshoot crises to minimize operational disruptions and ensure a secure IT environment.8) Project Support: Provide expert advice on new authorization concepts and related topics to support project leads.9) Monitoring Risky Authorizations: Coordinate and monitor high-risk authorizations to ensure compliance with security standards and best practices.10) User Administrator Tasks: Perform user administration tasks, prioritizing data security and confidentiality.

Accomplishment: • Coordinated the implementation of the Lean Manufacturing 6S system, including conducting employee training, bi-monthly department audits, and scheduling related activities.• Successfully managed various projects, events, and workshops, ensuring adherence to scope, schedule, budget, and quality constraints.• Culture development: Fostered a continuous improvement culture in the plant to drive employee engagement and ownership of process improvements.• Collaborated and engaging with cross-functional departments and vendors to ensure seamless event execution • Contributed to content development, including writing articles for internal and external publication, and reviewing content for websites and social media pages for maximum impact and engagement.• Developed posters, banners, and templates for internal communication and events. • Maintained accurate reports in Power BI and acted as backup support for idea management reports. Followed up with line leaders for submission to meet reporting deadlines in SuperOPL.• Maintained the internal website and ensured branding compliance across the plant.• Video editing and recording for internal publication.

Accomplishment:• Thesis Title: The Impact of Service Quality on Customer Satisfaction (Grade: A+)• Employed various research methods, including surveys and interviews, to gather high-quality data from multiple sources, resulting in a comprehensive and reliable dataset.• Expertly analyzed the data using advanced statistical tools and techniques, generating valuable insights into the relationship between service quality and customer satisfaction.• Developed actionable recommendations and solutions based on the research findings, which were successfully implemented by the company, resulting in improved customer satisfaction ratings.• Presented the research results and recommendations in clear and concise reports and presentations.• Contributed to the academic community by publishing a research article on the project findings.

Accomplishment:• Successfully built 8 SMEs with brick-and-mortar stalls in E-Commerce platform (Lazada & Shopee), expanding their reach and driving growth.• Managed all aspects of the clients' online businesses, including design, marketing, customer service, online merchandising, and branding, resulting in an impressive 80% increase in sales.• Proficient in online merchandising, including product set-up, stock control, and promotions operations, ensuring smooth and efficient operations for clients.• Developed and executed a compelling visual merchandising strategy for the site, engaging customers and driving revenue.• Developed brand and content creation strategies that successfully attracted and retained customers, building brand loyalty.• Successfully managed supply chains and logistics networks to ensure continuity and timely delivery of products.

Accomplishment: • Demonstrated excellent attention to detail when conducting quarterly stocktakes using the Retail EPR system, resulting in highly accurate inventory counts.• Developed proficiency in both CRM and POS software, streamlining customer interactions and facilitating efficient sales transactions.• Played an integral role in enhancing the overall shopping experience by assisting with visual merchandising efforts for new line launches and seasonal themes.• Designed and executed visually stunning displays on a daily basis, maximizing product impact and driving sales growth.• Identified opportunities to improve customer service and took initiative to report them to the supervisor, resulting in improved customer satisfaction ratings.• Exhibited exceptional customer service skills during peak festival seasons, managing high-volume traffic with ease and enhancing customer loyalty.

Accomplishment: • Developed and proposed a successful digital marketing proposal and strategy, resulting in increased visibility and engagement for the company.• Conducted a thorough analysis of current digital marketing efforts, identified areas for improvement, and developed data-driven strategies to achieve business goals.• Created and executed a customized and effective digital marketing plan, resulting in measurable increases in website traffic and engagement.• Developed detailed action and development plans, as well as roadmap of digital marketing campaigns, ensuring effective implementation and successful execution of the overall digital marketing strategy.• Conducted extensive research activities, analyzed data, and presented actionable findings and solutions to key stakeholders, resulting in improved decision-making and more effective digital marketing efforts.

Accomplishment: • Developed exceptional customer service skills, gaining the ability to recommend and modify products to suit individual customer preferences, resulting in increased customer satisfaction and loyalty.• Demonstrated excellent attention to detail and accuracy when conducting quarterly stocktakes using the Retail EPR System, ensuring accurate inventory counts and minimizing discrepancies.• Proven ability to quickly learn and memorize new product lines and keep up-to-date with the latest product arrivals, enabling quick and efficient sales recommendations to customers.• Proficient in both CRM and POS software, facilitating efficient customer interactions and sales transactions, resulting in increased sales and improved customer satisfaction.• Played a key role in the visual merchandising efforts of the store, including creating window displays, signs, and interior displays, while ensuring adherence to company standards, resulting in an enhanced overall shopping experience for customers.• Ensured that the visual standards of the store met the company’s high standards, enhancing the store’s aesthetic appeal and driving sales growth.• Demonstrated an understanding of effective sales techniques, including AIDA, and successfully applied these techniques to drive sales and achieve business goals.

Accomplishment: • Successfully learned and developed proficiency in the POS software, enabling efficient sales transactions and enhancing the overall shopping experience for customers.• Played an instrumental role in the store's merchandising efforts by building visually stunning displays that maximized product impact and drove sales growth on a daily basis.• Contributed to the store's visual merchandising efforts, including setting up window displays, signs, interior displays, floor plans, and special promotions displays, resulting in an enhanced overall shopping experience for customers.• Demonstrated exceptional adaptability and prioritization skills, efficiently managing multiple tasks and unexpected situations while maintaining a high level of quality and attention to detail.