Informed members on available products best matched for their lifestyles and prescriptions needs. Consistently achieved #1 in multiple pair purchases and held to the company standards in all benchmarks. Ordered frame inventory for luxury displays based on member requests and top sellers. Received inventory for both contacts and frames, while ensuring accurate stock numbers.

Educated patients in contact lens care. Ordered supply for patients and the office. Trained new wearers for insertion and removal ranging from soft, RGP to scleral. Reviewed statements from vendors to ensure proper invoices and payments. Processed medically necessary contacts through various eye insurances such as VSP and Eyemed for patients contact lenses and payments to the office

Lead optician role, assisting clients in purchases in high end frames including Mykita, Face a Face, Jaques Marie Mage. Educating clients in Hoya brand lenses as well as pretesting patients with Optomap technology

Served as contact lens liaison between doctors, retail and the customer experience team to ensure proper ordering, follow-up and delivery. Ensuring that the associates were educated and comfortable selling to customers, led the store to be #1 in the district in sales. Through check-ins and discussion regarding opportunities based on customer feedback, my optician team was able to become #1 in the NY market for customer experience for 2 consecutive quarters. Led morning team huddles and delivered pertinent information and occasional trainings regarding new products or procedures • Conducted monthly check-ins with direct reports • Maintained customer flow customer experience while overseeing the retail floor. • Delegated various tasks to associates during down time to enable the location to be prepared to high traffic hours and days ahead • Created schedules for retail, management and optician team based on hours allotted for the month as well as peak traffic times

Held Employer Engagement Lead, spearheading social events for the company which enabled team building and enhanced employee moral. Was also a mentor for candidates for the DOOR program. This gave associates the opportunity to become licensed opticians in store. Created various documents that shed light on opportunities regarding wait times for customers regarding eyewear, as well as big ticket items impeding our Ready When Promise timeline. Had Bi-weekly check-ins with my team with a "stop/start/continue" mentality. This helped keep focus on what was working and what wasn’t. Additionally I took on the role of Visual Lead, where I ensured visuals were maintained on a daily, weekly basis, as well as led a small team in morning executions when new product collections dropped

Held weekly touch bases with associates, discussing performance and implemented plans to measure success and hold them accountable. Created weekly and monthly schedules based on peak traffic times and associate productivity. When needed, I would recruit needed talent • Built patient base for continued business growth • Led teams to year end sales totaling $1-1.5M

Managed weekly payroll as well as reviewed associate attendance logs. When applicable, I delivered verbal and written warnings regarding time and attendance. I oversaw frame transfers, inventory adjustments, filed damages, returns and product exchanges and created a more organized system which enabled files to be logged for 18 months for reference

Assisted customers with frame and lens selection based on prescription needs and doctors recommendation. Transitioned the patient to the doctor after pretesting; documenting findings, patient history, concerns and reasons for visit. Was recognized but District Leader for Excellence in communication skills and continuity in care • I/R training for new wearers • confirmed insurance coverage and calculated out of pocket cost using built in computer system known as Eyenet.