Samantha Thomas Email & Phone Number

Working within a regulated environment, I coach and lead my team to provide exceptional customer service. Also, to build thriving relationships with customers and achieve their full potential whilst remaining compliant and ensuring our business is built to last.Having a proven track record of success, I initiate conversations to deepen our customers’.

I became Branch Manager at the Sheerness branch, where I developed my Mortgage interview skills whilst studying for my CeMap qualifications in my own time.I successfully increased our Banking business and Financial Services protection and investment product sales substantially over the 4 years I was Branch Manager there.

I was promoted to Standalone Customer Service Manager in West Malling which was twinned with Maidstone branch. I led a small team and was also very much customer facing also carrying out mortgage appointments.

I started my Nationwide career as a Customer Advisor in Maidstone, providing an excellent customer service mainly completing counter transactions whilst seeking to make them better off and remaining compliant

Cornwall, England, United Kingdom