- Responsible for Third Party Risk Managment (TPRM) execution and compliance oversight for the Chief Operating Office lines of business, engagement and relationship managers. - Develop the Quality Assurance Program and Standards for the Chief Operating Office, Third Party Program team- Present leadership with quality assurance updates including trending and “Go to Green” action plans - Organize and hosted learning sessions to improve groups performance - Partnered in design work-steams for large-scale, cross-functional projects with various implementation stage requiring execution stakeholder buy-in- Execute decisions, implement solutions, and influence change based of third-party risk profile- Address any issues identified through appropriate corrective action plans, risk acceptances and escalation protocols in accordance with Risk Acceptance and Issue Management Policies

- Collaborate with business contacts to identify, assess measure, manage, monitor, and report the aggregate third party vendor risks associated with the relationship- Lead projects to ensure due diligence is performed for all tasks related to termination and/or the Exit Strategy for third party- Resolves moderately complex internal/external issues by determining and take appropriate action, documentation, analysis, and recommendation to maximize efficiency, quality and compliance- Engage all necessary business contacts as needed under the Third-Party Risk Management Program, including Supply Chain Management, Information Security, Business Continuity Planning, legal and compliance management to ensure program regulations are fulfilled- Develop ongoing scorecards to show third parties’ performance, root cause and action plans- Familiar with contract/ agreement process including reviewing RFI third party request, Contract Execution and Contract Review

- Facilitate third-party governance, risk management processes and controls- Coordinates all vendor related risk management activities, including contract/agreement and pricing negotiations. - Lead projects to ensure due diligence is performed for all tasks related to termination and/or the Exit Strategy for vendors. - Collaborate with business contacts to identify, assess measure, manage, monitor, and report the aggregate vendor risks associated with the relationship and together collectively share responsibility for managing a vendor's performance and risks. - Provide support to businesses by serving as liaison / single point of contact / escalation contact for lines of business within Wells Fargo entities regarding third party relationships. - Develop and maintain solid relationships with Wells Fargo's internal/external partners, customers and vendors. - Resolves moderately complex internal/external issues by determining and take appropriate action, documentation, analysis and recommendation to maximize efficiency, quality and compliance. - Consult with law department and compliance management. - Engage all business areas as needed under the vendor management program, including Supply Chain Management, Information Security and Business Continuity Planning. - Works under limited supervision to analyze and resolve time-sensitive intermediate to complex operational, systems-related and/or customer issues.

- Manages risks that are derived from services provided by the third-party vendors for the Home Mortgage Servicing group.- Manages risks that are derived from services provided by the vendor. - Coordinates all vendor related risk management activities, including contract/agreement and pricing negotiations. - Lead projects to ensure due diligence is performed for all tasks related to termination and/or the Exit Strategy for vendors. - Collaborate with business contacts to identify, assess measure, manage, monitor, and report the aggregate vendor risks associated with the relationship and together collectively share responsibility for managing a vendor's performance and risks. - Provide support to businesses by serving as liaison / single point of contact / escalation contact for lines of business within Wells Fargo entities regarding third party relationships. - Develop and maintain solid relationships with Wells Fargo's internal/external partners, customers and vendors. - Resolves moderately complex internal/external issues by determining and take appropriate action, documentation, analysis and recommendation to maximize efficiency, quality and compliance. - Consult with law department and compliance management. - Engage all business areas as needed under the vendor management program, including Supply Chain Management, Information Security and Business Continuity Planning. - Works under limited supervision to analyze and resolve time-sensitive intermediate to complex operational, systems-related and/or customer issues.

- Manages risks that are derived from services provided by the third-party vendor for the Home Mortgage Servicing group. - Responsibilities/ Description listed above for Business Liaison Consultant I apply to this role as well.

- Lead and oversee the daily activities of a loan servicing team, specializes in loan document processing - Ensure quality customer service provided to internal/external customers- Ensure departments follows compliance with Wells Fargo, investor, legal regulatory or business policies- Hire, coach, and develop employees- Develop and implement operational procedures, including processing change controls- Develop strategic plans to drive more efficient processes throughout department- Manage department budget and reviewing monthly forecast, budget and actual cost- Reviews department financial statement for cost per business line to ensure accurate planning- Fostered an environment to continuously look for opportunities to streamline processes and work more efficiently and effectively.

- Perform inbound and outbound calls to borrowers to attempt to collect total amount due on mortgages- Work with adjustable-rate mortgages; pick a pay loan, and fixed rate loans- Perform financial interviews to determine borrower’s qualification for short term or long-term assistance- Utilize advance negotiation skills to handle escalated calls from borrowers who have concerns- Crossed trained in bankruptcy, foreclosure and lead duties- Assisted in side-by-side training to help improve team member’s quality scores by providing feedback- Organize team meetings and created presentations- Consistently receive highest right party contact, promise to pay, and dollars collected by hour- Employee of the month October 2012

- Trained new employees on company policy and process- Continued training on products once the employee starts working on the sales floor - Organized teams of fellow employees to assist at the San Antonio Bridle Shows- Managed Loss Prevention and safety teams, held meetings to discuss safety and expectations- Counted registers at the end of every shift, made deposits and provided overrides

- Managed front end of the store including managed a group of cashiers- Assisted with solving customers concerns.- Organized event planner for art and craft classes- Counted registers at the end of every shift, made deposits and provided overrides