Completed information analysis for procedures and reports and maintained customer records byupdating account informationHandled incoming calls and assisted other administrative staff with overflow work, including wordprocessing, data entry and Internet research tasks

Translated Italian language materials to compose clear, readable abstracts for professional conferencesin the field of Psychology for Michela Carmignani Psicologa PsicoterapeutaProvided consultation and translation services for editor and journalist Sergio Ferraris

Assisted in the hiring process, serving as a point of contact for prospective and current employeesCreated forms, templates, reports and other HR-related documents using application software andprocessed correspondence

Resolved product or service problems by clarifying the customer's complaint, determining the cause ofthe problem, selecting and explaining the best solution to solve the problem, expediting correction oradjustment, and following up to ensure resolution

Conducted scientific based survey research projects of public policy and political issues throughout theLehigh Valley and Commonwealth of PennsylvaniaContributed to projects in conjunction with community partners that examine contemporary issuesrelevant to the interests of the public and policy-makers

Conducted workshops and advised students individuallyProvided written assessments regarding the students’ understanding of course content and developedsupplementary materials

Edited and proofread confidential reports regarding personal injury, medical malpractice, productliability, wrongful termination, employment discrimination, divorce cases and business losses forclarity, concision and proper terminologyDirected and interviewed clients for the assessment of pre-injury and post-injury earning capacity