I was hired for my ability to oversee operations and logistics of 23 locations in Ohio, Kentucky and upstate New York with an annual revenue of $71 million. I was applauded for consistently delivering operational excellence and business results by creating a talent engine and culture that attracted and retained employees. I strengthened loyalty and organizational value by building strong relationships with internal and external customers. I used brand tools to refine an omni-channel assortment that built authority through purposeful differentiation and curation.Key Achievements: Raised district from bottom third to Top 10 districts in overall Key Performance Indicator rank for YTD by focusing on merchandising, talent recruitment and bench talent and improvement in overall customer service and engagement.Filled positions expeditiously resulting in reducing time to fill open roles to 20 days on average by building bench talent and managing current talent.Organized store visits, introduced regular store leaders meetings, and emphasized alignment and accountability to KPI targets for leaders to improve workplace culture and employee experience.RESPONSIBILITIES: | KPI’s | Talent Acquisition | Process Improvement | Operations | Business Process | Data Analysis | Team Development | Cross Functional Collaboration | Relationship Building

I was hired to oversee 15 retail and factory locations spanning 5 states with a total annual revenue generation of more than $60 million. I was applauded for creating an exceptional employee and customer experience by improving consumer satisfaction, store management, financial results, talent development, strategic management. I drove key performance indicators by managing sales and profit performance in assigned stores and delivering financial and operational excellence. I executed a personnel strategy by recruiting, developing and retaining high performing store leadership teams through effective communication, planning, talent sharing and succession planning. . Key AchievementsRecognized by management for achieving highest performing retail store for percentage increase to sales proforma in fiscal year 2021. Drove 4-wall income to exceed 40% in Fiscal Year 2022 by implementing P&: workshop for direct reports.Coached and mentored staff toward performance success resulting in promoting 4 internal reports in 2 years including own position backfill.Introduced Ralph Lauren Gives Back volunteer program and Diversity & Inclusion program to district, championed both programs for region including hosting Black History Month guest speaker series, Adopt-a-Family and care packages for American Lung Association. Identified market opportunities, store performance issues, profit objectives and market trends while partnering with corporate partners to influence and achieve sales, margin goals, develop operating budgets and monitor performance. RESPONSIBILITIES: Profitability Optimization | Coaching & Mentoring | Store Operations | Customer Relationship Management | Strategic Planning | Change Management | Process Improvement

I was hired to drive sales by developing a new leadership team by delivering consistent communication through weekly and monthly leadership touch base meetings. I enhanced customer service and store culture by reinforcing the RL experience by using tools, recruiting and hiring techniques.Key AchievementsIncreased total store annual volume by $1.5 million over 4 fiscal years.Grew margin rate by 13 percentage points by proactively marking down products, renewing focus on full price selling and improving speed of shipments to sales floor. Created 30-60-90-day action plan and upgraded all talent across all leadership positions resulting in upgrades to Current General Manager and Assistant Manager on a course to growth trajectory. Improved response to blind customer service surveys resulting in highest response rate in factory division in 2015, 2016, 2017.Recognized as the District Champion of Give Back/Pink Pony, leading one of the top 5 stores of the company. Partnered with District manager to execute a re-branding initiative. Selected to observe the district and assumed additional job responsibilities in the absence of the District Manager. Assigned to a stretch assignment consisting of overseeing three multi-million dollar stores focusing on store profitability, floor set execution, providing solutions and developing leadership. RESPONSIBILITIES: Strategic Planning | Reporting | Talent Development | Customer Relationship Management | Performance Management | Succession Planning | Customer Service