Samantha Walker Email and Phone Number

• Lead training, and management of 100+ remote agents, ensuring optimal team performance.• Supervise Assistant Managers and Team Leads, fostering leadership and accountability.• Develop and maintain staffing schedules, KPIs, workflows, and policies for project success.• Conduct quality audits for teams and projects, ensuring high standards and continuous improvement.• Provide client-facing communication and support, enhancing client satisfaction and project outcomes.

• Led daily support for 60+ remote agents, ensuring high-quality performance and attendance.• Monitored KPIs and quality assurance, resulting in measurable improvements in team efficiency.• Developed and maintained workflow resources, enhancing team productivity and consistency.• Provided direct client support, fostering strong client relationships and satisfaction.

• Delivered email, phone, and chat support for multiple clients, ensuring high customer satisfaction.• Followed precise policies and procedures to maintain client satisfaction and compliance.• Consistently met high-performance KPIs and quality standards in customer interactions.• Provided empathetic and effective solutions to customer inquiries.

• Enhanced online presence for non-profits through website and social media management, boosting outreach.• Handled business correspondence, transcription, and data entry, ensuring smooth administrative operations.• Designed and executed graphic, web, and email marketing campaigns, increasing customer engagement.• Managed wholesale accounts, maintaining high client satisfaction and retention rates.• Consulted on digital strategies, delivering measurable improvements in online visibility.