Project and Innovation Lead (September 2017 – Current)Digital Community Manager (May 2015 – October 2017)Social Media Team Leader (January 2014 – May 2015)Social Media Consultant (October 2013 – January 2014)Medivac Team Leader (July 2013 – October 2013)Medivac Project Team Member (May 2013 – July 2013)Social Media Consultant (January 2013 – May 2013)Front Line Support (FLS) (November 2012 – January 2013)Live Chat Consultant (April 2012 – January 2013)• Managed relationships with multiple vendors and assisted in contract negotiation and termination. • Work closely with other business units on cross business platforms and initiatives. • Part of the team that launched Telstra In-App Messaging, providing expertise on asynchronous conversations. • Currently working on projects around Artificial Intelligence/Virtual Assistance and how they could work with social media in Telstra. • Developed content strategies around customer experience and self-service.• Part of the development and launch team for the Telstra Periscope channel and frequent presenter. Assisted in the extension of this method of delivering content to Facebook Live and frequent presenter. • Developed Social Media content and strategies for Apple iPhone 6s Launch, Telstra TV Launch and 12 Days of Christmas Competition for Facebook, Twitter and CrowdSupport.• Developed Social Media content and strategies for the Telstra Digital Summit 2015 and the Pivot Summit. Attended both Summits and helped to Live Tweet both events• Assisted in the implementation and running of Telstra Heroes, a program of work that enabled Telstra Alumni to assist customers in their own time. • Helped to embed and test Lithium Social Web as a platform for Social Media and Crowd Support (May 2013), implemented change processes around managing the CEO Twitter account and Live Person platform.

Set up weekly tasting tables at various locations throughout Adelaide, talking about and promoting the beer range from Phoenix. Included brands such as Sierra Nevada Brewing and Weihenstephaner Brewing.

Relocated to Adelaide in November 2011, obtaining the role of AM for the Marion store as position vacant. Consistently achieving KPIs in a high demand retail environment.

Assistant Manager in a retail team of 8-15 staff. An exceptionally high performing store, consistently setting benchmark KPIs and achieving high results.