Samantha Wallwork

Samantha Wallwork Email and Phone Number

Project and Innovation Lead - Digital Customer Care at Telstra @ Telstra
canberra, act, australia
Samantha Wallwork's Location
Greater Adelaide Area, Australia
Samantha Wallwork's Contact Details

Samantha Wallwork personal email

About Samantha Wallwork

Specialties: Telecomunications, retail sales and team management.

Samantha Wallwork's Current Company Details
Telstra

Telstra

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Project and Innovation Lead - Digital Customer Care at Telstra
canberra, act, australia
Website:
telstra.com
Employees:
32819
Samantha Wallwork Work Experience Details
  • Telstra
    Project And Innovation Lead - Digital Customer Care
    Telstra Apr 2012 - Present
    Telstra 24X7 Digital Customer Care
    Project and Innovation Lead (September 2017 – Current)Digital Community Manager (May 2015 – October 2017)Social Media Team Leader (January 2014 – May 2015)Social Media Consultant (October 2013 – January 2014)Medivac Team Leader (July 2013 – October 2013)Medivac Project Team Member (May 2013 – July 2013)Social Media Consultant (January 2013 – May 2013)Front Line Support (FLS) (November 2012 – January 2013)Live Chat Consultant (April 2012 – January 2013)• Managed relationships with multiple vendors and assisted in contract negotiation and termination. • Work closely with other business units on cross business platforms and initiatives. • Part of the team that launched Telstra In-App Messaging, providing expertise on asynchronous conversations. • Currently working on projects around Artificial Intelligence/Virtual Assistance and how they could work with social media in Telstra. • Developed content strategies around customer experience and self-service.• Part of the development and launch team for the Telstra Periscope channel and frequent presenter. Assisted in the extension of this method of delivering content to Facebook Live and frequent presenter. • Developed Social Media content and strategies for Apple iPhone 6s Launch, Telstra TV Launch and 12 Days of Christmas Competition for Facebook, Twitter and CrowdSupport.• Developed Social Media content and strategies for the Telstra Digital Summit 2015 and the Pivot Summit. Attended both Summits and helped to Live Tweet both events• Assisted in the implementation and running of Telstra Heroes, a program of work that enabled Telstra Alumni to assist customers in their own time. • Helped to embed and test Lithium Social Web as a platform for Social Media and Crowd Support (May 2013), implemented change processes around managing the CEO Twitter account and Live Person platform.
  • Phoenix Beers
    Beer Tasting Host
    Phoenix Beers Aug 2017 - Dec 2017
    Adelaide, Australia
    Set up weekly tasting tables at various locations throughout Adelaide, talking about and promoting the beer range from Phoenix. Included brands such as Sierra Nevada Brewing and Weihenstephaner Brewing.
  • Kathmandu
    Assistant Manager
    Kathmandu Nov 2011 - Mar 2012
    Marion
    Relocated to Adelaide in November 2011, obtaining the role of AM for the Marion store as position vacant. Consistently achieving KPIs in a high demand retail environment.
  • Kathmandu Pty Ltd
    Assistant Manager
    Kathmandu Pty Ltd Aug 2009 - Nov 2011
    Chadstone, Melbourne
    Assistant Manager in a retail team of 8-15 staff. An exceptionally high performing store, consistently setting benchmark KPIs and achieving high results.
  • Telstra Shop West Lakes
    Assistant Manager
    Telstra Shop West Lakes Jan 2008 - Aug 2009
  • Optus
    Csr
    Optus Aug 2005 - Dec 2007

Samantha Wallwork Skills

Team Management Retail Call Center Telecommunications Business Analysis Management Project Management Requirements Analysis Social Media Crm Time Management Customer Service Team Leadership Vendor Management Customer Satisfaction Stakeholder Management Call Centers Digital Strategy Customer Experience

Samantha Wallwork Education Details

Frequently Asked Questions about Samantha Wallwork

What company does Samantha Wallwork work for?

Samantha Wallwork works for Telstra

What is Samantha Wallwork's role at the current company?

Samantha Wallwork's current role is Project and Innovation Lead - Digital Customer Care at Telstra.

What is Samantha Wallwork's email address?

Samantha Wallwork's email address is ab****@****ail.com

What schools did Samantha Wallwork attend?

Samantha Wallwork attended Swinburne University Of Technology.

What skills is Samantha Wallwork known for?

Samantha Wallwork has skills like Team Management, Retail, Call Center, Telecommunications, Business Analysis, Management, Project Management, Requirements Analysis, Social Media, Crm, Time Management, Customer Service.

Who are Samantha Wallwork's colleagues?

Samantha Wallwork's colleagues are Natalie Duncan, Pip Lane, Andy Teng, Peter Bailey, Michelle Caldarella, Bernie Thompson, Michael Augello.

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