Samantha Waugh Email and Phone Number

-Manage over 2,000 records for current athletes per season and supervise records editing functions, teamplacement, and clearance verifications in compliance with North Texas Soccer-Locate and propose new potential business and sponsorship partnerships- Maintain social media accounts to facilitate interaction and boost business- Create all graphics used for marketing purposes- Process all registrations for incoming new, returning, and draft player athletes for the season- Develop and cultivate client relationships by handling all complaints and concerns while resolving conflicts tomaintain customer retention

• Lead account managers and state commissioners to accurately plan, project, and run four successful flag football leagues annually• Devise, deploy, and monitor processes to boost long-term business success and boost profits• Develop and cultivate client relationships by handling all complaint escalations and resolving conflicts while maintaining customer retention• Training new account managers to effectively lead their corresponding state commissioners to run successful flag football leagues throughout USA• Daily update KPI to ensure accurate reporting and goal development

• Plan, organize, and conduct gymnastics lessons daily• Educate gymnasts and parents on gymnastics safety and nutritional importance• Keep up to date on SafeSport and rules and regulations of USAG• Interact and Communicate effectively with a team of coaches• Contact parents to provide information and answer questions, as well as resolve conflict• Successfully led two teams to victory in the state championship mee

• Social catering sales and event management for events such as (but not limited to): wedding ceremonies, wedding receptions, bridal showers, conferences, non-profit organizations, galas, etc. • Sharp, energetic and effective in prospecting for and closing business • Proven track record of success in helping this amazing hotel maximize revenues through the implementation of creative promotions and successful selling techniques• Short term and long term planning are critical to the success of the Hyatt Regency North Dallas• Coordination of service needs to the Banquet Department is critical with the ability to balance what the client wants with what is best for the Hyatt Regency North Dallas. We work together in a team atmosphere driving revenues and service excellence for the hotel• Responsible for finalizing group business while maximizing the event space to meet/exceed sales goals • Solicit, negotiate and contract new/repeat business through ongoing client relations, outside sales calls, telemarketing, mailings, networking, etc • Thorough knowledge of the practices and procedures of the catering, food & beverage, and hospitality profession• Effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests

• Supported five catering managers as well as the Director of Catering• Handled high volume incoming calls for catering leads• Sent Purchase Orders for all items and services needed for the department• Created all contracts and processed all billing requests for accounting department• Allocated all RFP’s (Request for Proposal) and CVENT leads for appropriate managers• Created BEO’s (Banquet Event Order) for all in house meetings, events, and gatherings• Created Daily Operating Report and sent out to all employees• Transcribed minutes for all catering staff meetings

Train all new membership coordinators on selling techniques and Personify System Audit all incoming membershipsLiaise with parents of our youth sports teams and handle complaints and concernsHandle and transfer high-volume phone callsEdit, proofread, and transcribe documents Conduct facility tours Receive payments and issue invoices for membership services