Providing key GLOBE and ISIT services to the Nestlé UK&I and Nestle in the Market (NiM) businesses including the management and involvement of several projects key to implementing business change.I coach and develop team members on a daily basis, this enables them to manage challenging scenarios as well as helping them recognise their own potential around problem solving, managing their workload, handling change management and the projects they are involved in. Strong contribution to the ISMS certification (ISO27001), SCI Compliancy, NCE , GSTD’s and recent Nestle Global Audit Build on important Local IT and Nestle In the Market IT relationships, ensuring a seamless service is provided via the quarterly account meetings with Nespresso, Nestle R&D Askeaton and Nestle PTC York as well as driving and delivering key information via the IT community callsI also deal with the analysis and investigation of major incidents and escalations within the team, ensuring that issues and actions for improvement via Go Sees are identified and implemented.I have a good working relationship with our above market colleagues from the Clients GTS teams who are based in Switzerland, Chennai and the UK. My role enables me to work closely with the Customer Care team by identifying and continuously improving the ways of working between the two teams. Through this we have implemented a new ways of working, embraced the incident management role and introduced a better communication channel I have excellent communication and people skills and experience of communicating effectively at all levels of the organisation including VIP support.Experience in managing our stakeholders such as HP and Daisy through account meetings. Escalating key concerns when required as well as praise where due. I also have a wealth of Clients, Mobile and networking experience and Customer Service Skills as well as providing 24*7 support to the Nestlé businesses throughout UK&I.

Providing 2nd line IS/IT support to Nestlé UK and Ireland, and other business within Nestlé UK. Approx 6000 Pcs and 10000 usersPC Roadmapping the Out Of warranty FleetWindow 7 Asset ManagementMDM SolutionsAsset Manager Spoc for the businessSelfpass NCEAccount meetings for Nim