Samantha White Email and Phone Number

• Effectively coordinated, created and co-hosted multiple Indigenous awareness learning series presentations across various government channels,• Worked with senior management, IRRA team members, and other department representatives to facilitate the recruitment and hiring of students for the Federal Student Work Employment Program summer positions,• Assisted with information management for internal Indigenous specific database to aid with raising the uptake of Indigenous presence in the Federal public service,• Work closely as a team to facilitate ESDC-ISEO information booth for various events such as Indspire and Indigenous Career fairs,• Developed interdepartmental networking outreach strategy while managing multiple working group roles with their corresponding tasks to promote the Indigenous Recruitment, Retention and Advancement team

• Worked closely with the Senior Programs Officer to reengineer reporting templates to capture key data for senior management • Rolled-up and managed Renewal and Innovation Sections vacation schedule • Researched, developed and cross-referenced resources for the Renewal and Innovations Sections new initiative Chat Bot to be rolled out on the CRA website aimed at providing taxpayers with the most accurate responses to various questions while using the CRA website in real-time • Volunteered and undertook various tasks for the Young Professionals Network within the Canada Revenue Agency which included; generating and compiling over 100+ responses from CRA employees to develop inter office fundraiser Family Feud, edited PowerPoint presentation to include questions and responses for game day and generated ideas to increase profits for charity through the fundraiser

• Crafted cultural knowledge into learning aids that align with the Canada School of Public Service and the Institute of Public Administration of Canada in response to the Truth and Reconciliation Commission's Call to Action #57 • Worked closely with various departments to facilitate, inform and craft First Nations learning aids to promote and foster better working relationships between the Federal Government and First Nations peoples of Canada • Developed and maintained internal database for First Nations Elders and Knowledge Keepers • Coordinated and spokesperson for Canada School of Public Service: Indigenous Learning Series information table at various government events such as: Innovation Fair, Aboriginal Awareness Week and Aboriginal Day events at Tunney's Pasture • Promoted, engaged the public and recruited public servants to enrol in Indigenous Learning Series courses crafted by the Indigenous Learning Series department that transfer essential knowledge regarding the history of Indigenous–settler relationships and the human, social and economic effects of past government policies and practices; • Headed a new program at Canada School of Public Service: Elder-in-Residence Days and performed daily activities such as e-mail monitoring and triaging, facilitator and participant questions, and room preparations

• Provided a variety of administrative support to the HR Department – Maintaining a high level of confidentiality.• Provided recruitment support – posted jobs on job boards, conducted candidate searches & pre-screens, scheduled interviews and follow-ups.• Ensured the “new hires” process is followed.• Prepared and/or edited employee communications, letters and emails.• Worked within the parameters of the labour agreement.• Ensured all claims were processed in a confidential manner with provided timelines.• Maintained new employee orientation materials, including updates, revisions, and processing of post-orientation new hire paperwork.• Maintained the system for tracking personnel records, including personal information, wage and salary information, job descriptions, annual objectives, performance reviews, etc.• Administered new employee orientation processes.• Distributed HR related information to employees.• Assisted in revising, editing, and proofreading company policies and procedures and related documents as needed.• Coordinated and organized employee recognition events and company and corporate gatherings.• Assisted with HR projects and other duties as required.

• Professionally negotiated payment arrangements with delinquent accounts as well as securely took payments over the phone by various means i.e. credit cards, cheques and debit-credit cards• Worked efficiently independently with little to no supervision• Maintained accuracy of clients’ accounts by continuously updating account information per client interaction• Handled clients questions, complaints and collection inquiries with the highest degree of courtesy and professionalism to resolve client issues with one call resolution• Handled on average 100+ call volume per day• Communicated with clients using web-based tools while demonstrating proficiency in typing, grammar and time management• Continously attended weekly training sessions for phone demeanor and client care

• Created innovative resources and updated existing resources that captured organizations focus of Diabetes awareness and prevention • Was responsible for tracking, gathering and shipping Resource orders for staff all across Southern Ontario• Facilitated various workshops, community events, and information booths across Southern Ontario• Created Southern Ontario Aboriginal Diabetes Initiative Board of Directors website that complies and displays for staff and public view; Agendas & Minutes taken in Board of Director Meetings as well as the organizations Policies, Procedures and Annual Event Reports from each Program Coordinator

• Worked closely with Education Coordinator to create Diabetes Awareness & Prevention Hand-outs, Resources, & Information Packages• Facilitated community presentations and Southern Ontario Aboriginal Diabetes Initiative information booth at community events & Aboriginal Wellness gatherings• Was responsible for the attainment of new and relevant information via researching for various uses i.e. pamphlets, information boards• Created online forms for various workshops and information sessions for statistic gathering thru WooFoo• Worked closely with graphic designers and copy & printing services to order innovative resources

• Created Resource Pamphlets for Programs offered as well as Services Provided• Tracked all employee time sheets & complied employee stats i.e. Bereavement days, Bank hours, Flex Hours, Holidays and Sick days• Worked closely with the organizations Human Resource Administrator to update Policies and Procedures• Answered main phone line, directed calls & took appropriate messages

• Completed program Coordinators expense claims• Managed Aboriginal Youth data and entered statistics into the organizations main Database • Efficiently managed new contact information from both Youth and bridging organizations into the Youth Programs official rolodex• Created Diabetes Prevention & Awareness Resource pamphlets & information sheets• Facilitated Diabetes Prevention & Awareness Presentations and workshops across Southern Ontario

• Answered and directed main phone line• Accepted Rental Payments and provided Receipts from transactions • Compiled list of damages from all property owned under Oonuhseh and continually updated it• Filed all complaints from tenants as well as NPAAMB St. Catherines office clients• Recorded and managed both Oonuhseh and NPAAMB meeting schedules

• Reorganized all electronic files (i.e. clients information, contractors information and house information) to improve efficiency• Inputted changes and updates into the Onhuseh database of existing Bylaws as well as Policies and Procedures of the organization • Developed and researched Bylaws and Policies to assist in the operations of the organization to meet current regulations• Directed main phone line as well as oversaw daily mail handlings

• Prepared Self Reporting Collision Reports for scanning into the Police Services System• Typed up and filed traffic Tickets, Vehicle Release Slips, and Towing Tags• Answered and directed main phone like for entire Traffic Branch• Recorded and updated office supply orders using BASICS