Samantha Whyte work email
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Samantha Whyte personal email
A passionate and creative Customer Experience (CX) professional, with extensive experience and a successful track record in strategy design for global markets within varied organisations. I have a keen interest in employee, stakeholder and client relationships, built on a background of strong People, Customer Service and Bid Management.
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Senior CxLigentiaUnited Kingdom
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Director Of Customer ExperienceConvergence Group Apr 2024 - PresentSolihull, England, United Kingdom -
Head Of Customer SuccessCae Technology Services Limited Jan 2024 - Apr 2024Hemel Hempstead, England, United Kingdom -
Customer Experience LeadCae Technology Services Mar 2023 - Jan 2024
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Senior ConsultantKennedy Fox Associates Ltd Feb 2022 - Mar 2023Leeds, England, United Kingdom
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Project Manager/ConsultantSelf-Employed Nov 2019 - Feb 2022NottinghamshireEnd to end project delivery of online customer engagement tools and analysis for a range of clients for acquisition, retention or reactivation.Delivered a range of highly successful, well recognised online products advertised on prime-time television.
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Bid Manager - Rail Business DevelopmentStagecoach Rail Sep 2013 - Nov 2019Devised a bid winning Customer and Stakeholder Engagement Strategy for the East Coast Mainline franchise.Mentored the implementation of award winning CX Programmes and CX strategy.Turned around relations with key industry stakeholders and launched an industry first approach to deep stakeholder engagement.Devised and led the Stagecoach/Virgin wide transport focussed Customer Experience Forum, andAccessibility and Inclusion Forum.
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Customer Experience LeaderCompass Group Dec 2011 - Sep 2013UkDesigned and delivered a turnkey project for CV improvement; a tiered CX Programme within the B&I division which was rolled out to 1,000 managers in Y1. Budgeted return year 1 = £1.2m increased sales.Mentored business operators as a member of the Business Excellence support function Aligned with top 40 UK accounts for business improvement mentoring.Assisted in successful bidding process for retention of contracts.Critical partner in Compass UK Customer Experience Forum.
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Regional DirectorPure Gym Sep 2011 - Dec 2011SouthHeld responsibility for 15 Southern sites between Birmingham and Bournemouth.Successfully opened 4 new sites within 6 months with all new sites overachieving on opening membership targets.Short term role following redundancy.
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National Learning & Development ManagerEsporta Apr 2011 - Oct 2011Budget owner for all learning and development for 3.6k employees.Coordinated all course bookings, analysed the database to highlight changes in demand for newand developed training.Researched new legislation, training and potential spend reductions to offer new courses.Designed and delivered a 4-day sales training course for all sales heads - delivered a 21% labour turnover improvement in 6 months. -
General Manager - WimbledonEsporta Jul 2010 - May 2011
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General Manager - ChislehurstEsporta Oct 2009 - Jul 2010
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General ManagerNuffield Health Dec 2007 - Oct 2009
Samantha Whyte Skills
Samantha Whyte Education Details
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Business Management With Marketing -
Mcauley Catholic High School
Frequently Asked Questions about Samantha Whyte
What company does Samantha Whyte work for?
Samantha Whyte works for Ligentia
What is Samantha Whyte's role at the current company?
Samantha Whyte's current role is Senior CX.
What is Samantha Whyte's email address?
Samantha Whyte's email address is sa****@****cae.com
What schools did Samantha Whyte attend?
Samantha Whyte attended Brunel University Of London, Mcauley Catholic High School.
What skills is Samantha Whyte known for?
Samantha Whyte has skills like Management, Leadership, Operations Management, Performance Management, Coaching, Team Leadership, Change Management, Team Building, Customer Experience, Recruiting, Account Management, Employee Engagement.
Who are Samantha Whyte's colleagues?
Samantha Whyte's colleagues are Marta Cąkała, Paula Donato, Patrycja Ratajczak, Furkan Öztürk, Natalia Jagiełło, Arlene Duran, Jake Stone.
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Samantha Whyte
United Kingdom
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