Samantha Willis Email & Phone Number

Stockbridge, Ga, Us

Rosemount, Minnesota

Minneapolis, Minnesota

Documented and updated the PACE (Patient Advocacy at Chamberlin Edmonds System) based on daily contact of select members of assigned applicant group and application evidence requirements, i.e. work activity, medical condition, third party contact and demographic data, health insurance information, employment and salary verification, medical history and documentation where evidence is required. Review inbox for daily work queues, identified missing evidence and follow through to completion. Assisted callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support the application process. Received calls and assisted clients, company representatives and healthcare representatives in resolving evidence application issues. Diligently followed-up with institutions/businesses resolving issues ultimately affecting application approval. Identified appropriate escalation points and worked with Escalation Team Leader to resolve issues Completed mandatory receptionist duties on rotating days. Handled confidential information on a daily basis.

Assisted in providing services to clients Successfully managed a group of assigned client cases ensuring frequent updates via phone, email and mail. Structured and maintained client records. Contacted various agencies (SSA, DDS, ODAR, etc) to ensure that data in client's files is up to date and accurate. Trained to use client management system to review client records for quality and completeness insuring that all necessary requirements are made for "Transfer of Case." Used appropriate technology to prepare client records for transfer to partnering law firms, while insuring security of client information.

Forest Park, Georgia

Assist CEO in all areas of administrative work including data entry, receptionist duties, file organization, research and developmentContinually meet and exceed management expectations in quality and timeliness of reporting Oversee inventory and office merchandise ordersManage daily office operations and maintenance of equipmentMaintaining accurate records for all business documentation Organized client receipts in preparation for taxesPrepare client tax information folders for delivery Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tablesPrepare or assist in preparing simple to complex tax returns for individuals or small businessesReview financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returnsFurnish taxpayers with sufficient information and advice in order to ensure correct tax form completion

Performed bookkeeping duties: balancing accounts and conducting nightly auditsComputed bills, collected payments, and made change for guestsPosted charges for rooms, dining, and telephone usage of all guest into ledgers via computer and/or manuallyGreet, register, verified guest credit, and assign rooms within the hotel In charge of notifying housekeeping and maintenance staff when guests reported issuesResponsible for issuing guest room keys and communicating escort instructions to conciergesKept records of room availability and guests' accounts, via computers and/or manually Made and confirmed reservations Record guest comments or complaints, refer guest to manager as necessary

Complete intakes and admissions on children from low-income families for enrollment into the Head Start Program. Responsible for scheduling home visits in attempt to meet with both parents and children to observe them in their own environment. Determined eligibilty through federal guidelines for the family of interest. Complied written documentation and records for each family on a contact log. Responsible for assisting parent with completion of child health requirements, required screenings and assessments.

Responsible for processing check and cash deposits on accounts Process savings withdrawals and cash checksProvided specialty services for members including: selling traveler's checks, issuing official checks, handling cash advances, coin deposits, coin orders, and TT&L paymentsMaintain and balance cash drawer on a consistent daily basis Assist in other areas of the branch assigned concerning daily tasks as needed Accountable for utilizing opening and closing procedures of the branch to accommodate dual control Adhere to all written policies and proceduresOpened and closed member accounts Complete deeds for mortgages Mail out lien releases for paid loans

B.A, Criminal Justice; Administration

A.A.S, Human Services, General