Samantha Bloom Email & Phone Number

Albany, Ny, Us

New York, United States

New York, United States

Leading a talented and energetic Product Enablement team, I am the product evangelist, and knowing everything there is to know about our products and being in the center of it all is one of my favorite parts of the job. I work cross-functionally with product, engineering, marketing, sales, support, and implementation teams to deliver information about our product to the teams that need it most to accomplish their goals. I am the go-to person to GSD, taking on diverse projects and successfully achieving the objectives.My expert communication skills, combined with the grammar prowess to back them up, power the ability and responsibility for communicating with our customers about all of the new products launching. I am passionate about taking complex concepts and helping customers to understand how our product can solve their problems, while using marketing automation systems and in-product communication methods to track and report.I design new strategies and tools to assist enterprise-wide groups in understanding proprietary enterprise SaaS software products within a high-growth, fast-paced technology company. Product Enablement is helping OnSolve's employees and customers gain essential knowledge, and putting that knowledge to use for their diverse job functions.

Albany, New York Area

Manage three teams of people with 10 direct reports; Technical Documentation, Software Training, and Courseware Development. • Owns all technical content for all 7 product lines company-wide. Manages the Technical Documentation team and all documentation-related projects to produce approximately 800 writing projects annually. • Owns all training for all 7 product lines company-wide. Manages the Software Training team to present approximately 2400 trainings per year, including live virtual training, onsite customer training, internal employee training, and multi-day training events. • Owns courseware development for all 7 lines of products company-wide. Manage the creation of course content for live training, on-demand video training, training events, and on-demand SCORM-based training programs with certification exams.Manages customer-facing communications relating to new software releases, new features and product enhancements for all 7 products company-wide. Create and Manage SalesForce lists of customer contacts. Employed Marketo and proprietary communication tools within OnSolve’s product to communicate.Manages OnSolve’s LMS, offering customers a full library of videos, documentation, Certification Training (SCORM), and the ability to register for live training offerings.

Albany, New York Area

Manage two teams of excellent people - Technical Writers and Software Trainers. Working closely with Developers and QA, I ensure quality products are produced that document our software products, and that training programs are developed and presented to internal employees and clients. I provide medium-large scale on-site trainings for corporations that desire it. I also manage the documentation side of our online Support Community to ensure information is available for all clients, in addition to client communications for all product updates and new releases.

Albany, New York Area

Heading up and creating a new training program for Send Word Now's software products. Utilizing my advertising skills paired with my knowledge of Send Word Now's award-winning software, Leveraged this new training and certification program to grow Send Word Now's business and revenue.

Schenectady, Ny

Provided technical expertise for Send Word Now's products to global Fortune 500 companies and other top rated U.S. and International companies. Was the dedicated Support Manager and Trainer for 150+ clients.

Latham, Ny

Bachelor Of Science, Cum Laude, Graphic Design

Additional Courses Including Web Design And Other Advertising And Marketing-Related Programs.