Administrates the creation and publishing of relevant, original and high-quality content.Performs research on current benchmark trends and audience preferences.Generates, edits, publishes and shares engaging content daily. Communicates with followers, responds to queries in a timely manner and monitors customer reviews. Oversees all social media accounts as well as design.

Oversees customer service and floor coverage, drives sales, merchandise presentation and operational functions within the store.Maintains the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands.Responsible for ensuring that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines. Responsible for addressing any loss prevention and safety issues within the store and ensuring that they are escalated within a timely manner.Maximizes sales through commercial focus and takes action to obtain the highest level of profitability for the store.Actively uses sales information to make business decisions regarding merchandising.

Completed all facets of management including client relations, training, scheduling, visual merchandising, sales marketing, inventory control, and employee supervision. Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, supervised loss prevention, inventory control, merchandising, and customer service proceduresAccountable for stores' overall look, driving store sales in addition to managing in-store visual merchandising and planning. Operationally sound, aware of all administrative aspects of the company, and is compliant with policy and procedure. Familiar with reports and data available within the company.Familiar with the premise of Taleo and most hiring platforms. Familiar with Word, Excel, Powerpoint and report functions. Able to create and present reports in a timely and professional manner.Responsible for managing the store staff and taking on the duties of the store manager while the store was going under staffing changes.

Completed all facets of management including client relations, training, visual merchandising, sales marketing, inventory control, keeping in line with operational standards and employee supervision. Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, supervised loss prevention, inventory control, merchandising, and customer service procedures.Accountable for stores' Operations as well as organization and planning. Operationally sound, aware of all administrative aspects of the company, and is compliant with policy and procedure. Familiar with reports and data available within the company.Familiar with the premise of Virtual Edge and most hiring platforms.Familiar with Word, Excel, Powerpoint and report functions. Able to create and present reports in a timely and professional manner. Created a more efficient plan for incoming product, while utilizing this tool the store has had flawless execution of processing shipments.Implemented a more organized plan for processing defective merchandise.Given the responsibility of creating a plan of action in order to gain a better Marketforce/E-mail capture percentage where the store went from a 45% average to 80% and was number 4 within the district.Assisted with the store closing/relocation in Aurora, IL. Chosen to be part of the ’Next SM’ program, a program for ASM’s to develop into the SM role.

Converse Inc., Kansas City, Kansas 2008 - 2015Product Manager & Grand Opening Product ManagerCompleted all facets of management including client relations, training, scheduling, visual merchandising, sales marketing, inventory control, and employee supervision. Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, supervised loss prevention, inventory control, merchandising, and customer service proceduresAccountable for stores' overall look, driving store sales in addition to managing in-store visual merchandising and planning. Operationally sound, aware of all administrative aspects of the company, and is compliant with policy and procedure. Familiar with reports and data available within the company.Familiar with the premise of Taleo and most hiring platforms. Familiar with Word, Excel, Powerpoint and report functions. Able to create and present reports in a timely and professional manner.Responsible for managing the store staff and taking on the duties of the store manager twice while the store was going under staffing changes.Created an updated in-store Visual Manual, which was utilized whilst training new hires as well as refreshers within our Team. Created and responsible for a bi-weekly report of product markdowns, that was utilized within multiple districts of the company. Created and responsible for a weekly report, showcasing the top sellers within Product and presented to the team. District was introduced to the report as well as utilization of the information. Responsible for the Product set up and training for the grand opening of the Grand Prairie, TX Converse Outlet Store. 2012 Responsible for the Product set up and training for the grand opening of the Texas City, TX Converse Outlet Store. 2012Responsible for the Product set up and training for the grand opening of the Eagan, MN Converse Outlet Store. 2014