Samantha Benn Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• First line of support for client troubleshooting, site enhancements, and questions.
• Developed a timeline and budget for ongoing implementation tasks, tracking actual task performance, and costs against the plan.
• Scheduled and managed the execution of any necessary deployments with the development team, including quality assurance testing and verification of any fixes on a staged environment before approving for live deployment.
• Client team power user of the Content Management System (Sitecore or WordPress), while providing client training and troubleshooting as needed.
• Set project quality and performance standards and perform functional-level quality assurance.
• Participated in client-facing activities, such as status calls, and own updates and/or action items related to support.

• Managed and coached a team of website support specialists and front end developers
• Discovered and implemented new ways to enhance and improve the client experience
• Oversight and development of employee training processes, employee workflow, and task completion processes
• Developed and implemented Standard Operating Procedures (SOPs)
• Quality assurance across supported products and the creation of quality control standards
• Identified possible issues with platforms and worked with product development to resolve

Downers Grove, Illinois

• Responsible to onboard and implement all new clients, including website development, design and marketing
• Specialize in SMB healthcare industry for website and online presence development and design
• Managed all client requests and expectations within deadline and budget
• Performed quality assurance and testing for client websites and new product releases
• Identified possible issues with the platform and work with product development to resolve
• Customize websites using HTML5, CSS and JavaScript

Downers Grove Illinois

• Handle inbound client calls and provide web knowledge and technical support to clients
• Oversee production requests and edits for clients
• Consult SEO practices with clients, to drive exposure to their website and overall online presence
• Assisted clients in utilization and design of their websites to maintain and increase traffic, patients, and overall web presence.
• Incorporate internet marketing into organizational growth strategy by enhancing SEO use of keywords and content; completing local directory listings; and establishing social media presence.
• Maintain detailed records on client work including communication transactions, issues, actions taken, and resolution

Chicago

• Manage the development of creative solutions through visual communication.
• Lead the design and implementation process of website. Manage all updates and social media.
• Maintained active conversation with the client to ensure the site met his needs
• Tested front-end code in multiple browsers to ensure cross-browser compatibility as well as mobile responsiveness.

Chicago

Develop and manage online marketing campaign, effectively driving brand awareness,engagement and traffic to social media pages. Achieve a strong, visible social mediapresence and develop concepts with viral potential. Continuously monitor onlinepublic relations and ensure the success of client.

Skokie Illinois

Supervision of employees engaged in sales work, production, taking inventory and reconciling cash and sales receipts. Assist the Store Manager in achieving sales and other financial targets. Proficient in the basic skills of store operations: engraving; performance of all register transactions; and equipment maintenance. Participate in store activities of.

Chicago, Illinois

Compiled spreadsheets by combining data from various systems. Designed multiplebrochures for clients

Bachelor'S Degree, Graphic Design

Graphic and Web Design

Associate’S Degree, Computer Science

High School Diploma