Samantha Berkla Email and Phone Number

Contributes to the successful management of patient outcomes by:Scheduling therapies, physical, occupational and speech, for inpatients. Focus on optimum patient care and efficient use of therapists time.Staff scheduling for all per diem Rehab Aides for inpatient, outpatient and acute therapies.Administration support superstar for the therapies department.

RESOURCES & SCHEDULING MANAGER2007 - 2015As Resources & Scheduling Manager I oversaw operations by collaborating with team members to balance clients’ needs while adhering to company and customer service standards. I also ensured optimal staff performance by:• Creating and managing a total lifecycle flexible workforce management system for an international, multi-language workforce of 350 social media experts.• Consulting with sales and account management teams to design and implement service solutions for clients.• Reducing costs of staff by restructuring functions, eliminating redundancies, properly training and cross-training staff, and performing regular employee reviews.OPERATIONS MANAGER & TEAM LEADER2004 – 2007As Operations Manager I led processes by:• Developing company HR and workforce management systems and processes, and maintained standards and procedures documentation for a dynamic, fast growing start-up.• Presenting service demonstrations and business case justifications to future clients.• Cultivating, training and mentoring staff.

Contributed to operations by:• Delivering on-site deployments and software training of J.P. Morgan Chase Manhattan custodial software to B2B clients around Europe.• Providing remote presales and aftersales support and training to clients.• Liaising with clients at all levels of organizations including C-level.