Brand Ambassador
CurrentBuilds lasting relationships with customers by delivering first call resolution and taking ownership of all call drivers• Consistently seeks new product knowledge to act as an expert for Cartier• Processes merchandise orders initiated by phone and/or website; utilizing data entry• Displays strong selling and negotiating skills; overcome objections and ask probing questions to close sales• Answers a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines• Confidently provides advice to customers regarding merchandise style and history of Cartier