SMART BUSINESS HR is an energetic People Specialist business based in Sydney. With the aim of providing a genuine small to medium business proposition for business owners who, unlike large organisations with dedicated HR , face the very same people challenges every day. SBHR's aim is to allow them to focus on their core business and not to be distracted by the people work. As a Professional Member of the Australian Human Resources Institute 2013, our specialty areas are (but not limited to)- Performance Management processes- Employee engagement and retention- Job Evaluations and Role Profiling- Employment contracts and administration / record keeping- Policies and procedures - Grievance and Disciplinary processess- Terminations, Redundancies and change management- Award, NES and Fair work assistance- Industrial relations interpretations and assistance- HR Generalist AdviceTo find out more go to: www.sbhrconsulting.com.au

East Connect is an Eastern Suburbs based SME business network group, committed to supporting each other and the local community. We encourage dedicated meaningful relationship building, resulting in a secure and confident cross-referral programme.

This role encompassed all People and Culture initiatives, with responsibility for the strategic development and operational management of Human Resources within Lifeline Australia. This covered responsibility for workforce planning; employee life cycle from recruitment to separation; HR policies & procedures; professional development; performance management; Workplace Health and Safety including workers compensation and case management; employment legislation; workplace culture and all reporting.

Virgin Atlantic Airways began operating in 1984, and has had a presence in Australia since 1996 until 2014. Over that time it has maintained code share partners and a daily service via Hong Kong to London offering an innovative on board experience and priding itself in exceptional customer service standards.For almost 8 years, Samantha had sole responsibility for the entire HR function for up to 60 staff across 6 work areas and departments. These areas included office based and shift working staff across Sales and Marketing, Contact Centre, Airport, Air Crew, Engineering, Cargo and Administration , HR and Finance.Key responsibilities included• Ensuring business objectives are met through best practice and people management • Maintaining a broad work ethic of “recruit, retain, develop and support” within the manifesto framework of building an organisation “where people love to work” • All role profiling and banding and classification requirements against minimum standards.• Staff Grievance and complaint process and resolution. • Manage Staff Travel,Customer Relations and WHS compliance.• Redundancy, terminations and departmental restructuresSome major Achievements included: • Leading HR across Asia (Hong Kong, China , Japan and India) as regional voice for all staff engagement projects and internal communications• Transitioning to Modern Awards and Fair Work Australia in 2010, and from AWA's and negotiating consent to move to Common Law agreements.• Setting up Staff Committees across APAC and global inclusion in UK Forum for rest of world. • Set up the local reward and recognition programme “Aussie Heroes” in 2010

Driving revenue by business development by sales incentives, annual override contracts, and relationship building.Key Achievement - Transitioning an offline code share relationship into an online daily service..

Managing team of 12 Contact Call Centre staff – consumer, trade and loyalty calls with strong sales incentive focus. Previous to this was a Customer Service Co ordinator since April 1997, dealing with all frontline support.

• Thomas Cook Direct, Sydney• London Central YMCA, London• Flight Bookers, London• American Express Business Travel, London• Garuda Orient Holidays, Sydney