Samantha Botsis Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Quebec, Canada

· Ensure proper and timely fulfillment of omnichannel orders by doing the appropriate daily follow-ups within the various systems as well as with the distribution center and the stores.· Identify and correct problems and errors within the omnichannel fulfillment processes.· Monitor omnichannel fulfillment key performance indicators and act upon them.· Be the main point of contact for our customer care agents to answer complex questions about order status.· Provide support and training related to omnichannel fulfillment.· Identify improvement opportunities for omnichannel fulfillment and provide recommendations.

St-Laurent Quebec

• Coordinated timely responses to online customer communication and researched complex issues.• Defused customer concerns with exceptional conflict and problem resolution skills.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.• Described and explained details about numerous product options to inform customers and guide purchasing decisions.• Entered customer interaction details in necessary software to track requests, document problems and record solutions offered.• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Educated customers on promotions to enhance sales.• Achieved long-term business objectives by analyzing customer feedback for process improvements.• Knowledge of softwares such as Oder Dynamics, Chaindrive, P-Reports, Browns Buzz, etc.

Montreal, Quebec, Canada

• Assessed academic needs of students and created individual and group learning plans.• Partnered with community organizations through monthly service projects.• Facilitated tutorial sessions for underrepresented backgrounds (such as Aboriginal students).• Led an after-school program that served students in need of extra help during the academic year, supporting their academic success.• Instructed a wide variety of ages, skill-levels and ethnicities including many ESL students and special needs students within a mainstream class environment.• Gave feedback to teachers for improvement of assignments.• Worked in unison with teachers and support staff to ensure each student’s individual needs are met.

Dollard-Des-Ormeaux, Quebec, Canada

• Supported with daily operational functions. • Answered high-volume calls in a timely, professional, and personable manner. • Appropriately booked appointments according to the clients’ needs and employee availability. • Store key holder and responsible for opening and closing the store. • Customer inquiries and follow-ups.

Pierrefonds, Quebec, Canada

• Processed credit cards, checks, gift cards and coupons.• Supervised, trained and developed team members in accordance with company policies and procedures.• Earned management trust by serving as key holder, responsibly opening and closing store.• Developed and enforced safety standards and procedures for food quality and sanitation purposes.• Provided an elevated customer experience to generate a loyal clientele by investigating and resolving customer inquiries and complaints in a timely and empathetic manner.• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.• Trained staff on operating procedures and company services.• Identified individual development needs with appropriate training.

Pierrefonds, Quebec, Canada

• Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.• Carefully monitored children’s play activities.• Upheld all CPR and Quebec regulated certifications.• Maintained detailed daily records that outlined each child’s activities, behaviors, meals, and naps.• Communicated with children’s parents and guardians about daily activities, behaviors, and problems.

Montreal, Quebec, Canada

• Interfaced with the art director, designer, production manager and print producer.• Collaborated with the art director to implement artistic vision.• Developed art and design concepts.• Sorted through submissions and selected artists to be featured in the Gallery.• Created the theme and subject for creation to fit the exhibition and well as budget (painting, sanding, measuring, framing, etc).

Bachelor'S Degree, Bachelor Of Arts: Specialization English Literature, Minor Art History

Diplôme D'Études Collégiales (Dec), Communications; Art, Media, Theatre