When Covid made so much of a negative impact on businesses throughout the World, it made me conscious of the fact that with my wealth of experience across many aspects of business, I could make a difference to many SMEs, micro companies and charities that were struggling in my local area. Having seen & felt first hand what redundancy due to Covid can do financially to a company, I saw it as an opportunity to help others.I am currently working on a number of projects within my local community, both freelance and voluntary, assisting keeping companies and charities afloat.

Controlled and oversaw all business operations, talent and projects, responsible for the overall success and growth of the business.Implementing company vision, mission and defining long term goals. Leading, motivating and enabling a successful and entrepreneurial management team, providing strategy and change management for short, medium and long term corporate evolution.Sadly due to Covid, mine and other senior positions where untenable for such a small company in a highly declined economy.

Overall management and responsibility for the Alliance Partner and IT Reseller Channels along with the Operational and Business Generation teams within the Indirect Channel, maximising revenue and looking at ways to add value, offering an exceptional customer experience and to build a robust and profitable business for both our Business Partners and Ricoh UK. Responsibilities include creating & implementing short, medium and long term strategy. Maximising opportunities and putting into place tactical business plans for continued growth.Building a dedicated and talented team of individuals to be better, stronger and bolder than the competition.Creating additional lines of revenue for the wider indirect channel, core areas of responsibility include Alliance Partners, IT Resellers, Distribution, DTG & Wide Format. Imagine. Change.

Manage a large cross functional Business Generation Team with the aim to expand channels for Ricoh products and services to enable sales activity to be driven through our partners to help achieve and exceed targets for revenue, margin, profit & units. To be an innovative leader ensuring optimal team performance, engagement and success.• To act as a deputy for Business Generation Director to maintain business continuity at all times• To drive indirect channel vision through developing and implementing short, mid and long term strategic Business Generation plans to maximize revenue potential across all channels • To support and lead European and UK projects aligned to Indirect Channel and cross divisional/operating company projects to maximise revenue, efficiencies and innovations for Ricoh• To proactively identify opportunities for business process improvement across all Ricoh indirect business channels to help ensure performance and work activity is maxmised. • To be responsible for identifying, developing, & maintaining strategic relationships with external partner channel stakeholders which could lead to market expansion opportunities and as a result contribute to increasing the profitability and revenue of indirect channel. • To continually develop sales and marketing activities aligned to Bus Gen team, to liaise with marketing to ensure relevant tools and materials are created. • To lead and manage the smooth running of all areas reporting into the role to ensure a seamless and efficient service for all stakeholders. To be a key escalation point for any queries. • Accountable for ensuring that intelligence, support and analysis is provided in an appropriate manner to drive sales activity and business generation• To drive sales performance of IT Distribution Channel to help ensure revenue and profit targets are on target and or exceeded. • Create and deliver an industry first Recruitment Service for Ricoh partners.

Provide leadership, management and motivation for the IT Channel Sales and Customer Service teams, maintaining control of headcount versus budget Create and implement a strategy for IT Channel sales, marketing & customer service that reflects & considers the overall corporate objectives and values of Konica Minolta, to facilitate continual growth in market share utilising the range of KM business solutionsContinuously review and improve, where appropriate, the operational processes across the IT ChannelDevelop, implement & evaluate channel sales programmes across the IT ChannelDevelop & deliver sales plans, maximising every opportunity for growthManage and administer the IT Channel’s marketing budget and customer service/service budget Manage the marketing function for the IT Channel, liaising with the central marketing team to design and develop marketing campaigns, plans and events, signing off as appropriateManage and create promotions, working to budget and maintaining legal complianceManage and act as the “highest level of escalation” for customer and reseller issues, signing off compensation or taking corrective action where appropriateGather, analyse, communicate and act on business intelligenceProvide on-going reports on performance achieved and provide accurate forecastsWork closely with other leaders, European, internal and 3rd party to ensure the highest level of customer support & serviceRole model leadership behaviours, coaching and challenging, developing a customer centric culture Recent projects worked on:- Design & implementation of MPS offering for KM within IT Channel; CRM design & implementation (from salesforce.com to MS Dynamics); restructure of IT Channel; writing of IT Channel revenue & rebate programmes

Managed a profitable and successful independent recruitment agency.Lead and managed a teamResponsible for P&L for the branchNegotiated ratesNew business developmentKey/corporate account managementBusiness generation activitiesPersonal specialism in technology and financeMet and exceeded targets (personal and branch) continually