Samantha Brazier Email & Phone Number

Haddonfield, NJ, US

Conshohocken, PA, US

Conshohocken, PA, US

London, GB

• Developing standardized company onboarding program across departments based on success of professional services program
• Collaborating with department heads for adoption of standard onboarding program and to identify specific department training needs
• Created and managed team for development of performance management tool for employees to facilitate continuous feedback
• Collaborated with global teams to standardize leadership and coaching program across offices
• Continual collaboration with global HR team on communication and rollout of new HR tools and training programs
• Automated trainings and created best practices for employees for internal HR and employee management tools

London, GB

• Managed global professional services team to ensure client expectations were met and deliverables were accurate and timely
• Managed agile implementation of new Optymyze software which included 30+ enhancements and change requests to ensure the best functionality for the client
• Managed implementation and design of client’s route assignment and absence tracking process with the goal of reducing data errors and increasing payroll accuracy
• Managed global operational team, allowing for a rapid increase of client’s sales force of 1,000 representatives to 15,000 representatives over 3 years
• Managed client’s year-end merit process and recommended changes through budget modeling and performance increase evaluations
• Responsible for account budget, contractual limitations and profitability, as well as client deliverables and timelines

London, GB

• Spearheaded development of 2-week boot camp for new hires which identified red flags and coaching opportunities early in the onboarding process as well as reduced new hire ramp up time
• Coached mentors and managers through 90-day probationary period of new hires to ensure new hires are being evaluated, provided continual feedback as well as fair opportunity to succeed
• Completed global professional services skill gap analysis focused on increasing expertise in key specialized skills
• Deployed and staffed local services training framework focusing on areas identified in each offices’ skill gap analysis
• Established Lunch and Learn program that identified key topics and experts to increase knowledge and awareness for all positions and departments
• Developed and facilitated leadership and coaching program for new and existing mentors and managers

London, GB

• Responsible for ensuring that all client expectations are being met
• Plan and manage the team in order to maintain accuracy and consistency of all deliverables
• Coordinate responsibilities for both US and India teams
• Make decisions based on understanding of the business needs of the client in order to keep up with deliverables and to aid in future planning
• Enabled the client to launch a strategic contest in 5 days through an agile implementation
• Acted as the departmental memory of the client’s business in order to provide continuity through 50% reduction in client team

SG

• Responsible for scheduling and managing deliverables to ensure that client expectations were met
• Designed and configured processes in the software in order to meet the clients demands and timelines
• Involved in various analytics for the client which aided in them being able to make informed decisions
• Developed standards for sales performance process management to improve accuracy and efficiency
• Assisted the client through a data incapability with Medicaid allowing them to pay out 1500 sales participants for the quarter

SG

• Delivered accurate Sales Compensation reporting to clients within agreed upon timelines communicated to the client
• Maintained company standards and thorough documentation for team
• Communicated with clients on a daily basis
• Trained new employees in both US and India offices

Philadelphia, Pennsylvania, US