Planning and initiating the creation of a Global Program Management function within the businessManaging a team of Global Program Managers across multiple, international locationsProviding coaching, mentoring and development supportCreating an inclusive and diverse team where all members can achieve their potentialSupporting a portfolio of strategic client accountsFacilitating delivery of key client programs within the international Catalent networkCollaboration with business development colleagues to secure further contracts and market shareSet up and chairing of regular business review meetings in UK, Europe and USActing as the main point of contact for client needs and escalationsEncouraging feedback and driving changeManagement of ~$80million in account revenue increasing year on yearSuccessful delivery of over 30 molecules in multiple, global locations

Leading cross site and cross business unit programmes for our global clients.Guiding and leading the project teams to ensure that all actions taken and decisions made across projects are focussed on the impact to our patientsActing as the customer advocate within the Catalent network, bring the client perspective to all actions and decision making discussionsProactively building relationships with our global customers ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long-term business partnershipsEstablishing a regular feedback process to ensure we are always looking for ways to improve our service offeringResponsible for managing any client escalations or issues through to a satisfactory resolution ensuring constant updates and communication in order that the client feels well informed and involved throughoutEnsuring that root cause analysis is performed following the resolution of issues to prevent reoccurrence of the same or similar issues in futureEngaging, partnering and building strong relationships with cross site/function teams to deliver a joined up and consistent service to our clientsUtilising project/program management skills and experience to address cross site issues, prioritisation conflicts and resource constraints and maintaining an overall, high level understanding of project requirements, costs and revenuesSupporting the delivery of key client projects in accordance with Catalent policies, ensuring that they meet client specifications and are delivered on time, in full and within budgetCreating and maintaining 'best in class' business analytics continuously improving these as more information becomes available.Creating an inclusive and diverse environment in which all Program Managers can thrive.

Leading and managing a team of Project and Programme Managers to deliver client projects, enabling the provision of groundbreaking new treatments for patients across a wide range of indications.Using a hands-on approach to coaching and developing the team and utilising my experience, along with previously sucessful processes to provide a solution driven culture that can deal with the inherent pressures around delivery, scheduling, risk mitigation, client management and the differing phases of drug development projects.Working with the Senior Leadership Team to develop and expand the PMO ensuring a high quality of service is provided to our clients and the knowledge flow of project status is seamless internally.Developing strong relationships with Clients in the UK and Internationally to ensure the group is trusted with the most critical of projects and clients are comfortable raising issues where necessary.Building relationships across the home site as well as within the wider Catalent network to enable best practice sharing and multi site projects to be sucessful.Personally leading the project to gain a commercial license on site and launch the first commercial product for a key client.

Leading a large team of Programme, Project and Technical Project Managers based in the UK and India, to deliver business critical change for customers such as DAF, MAN, JCB, TATA and many other big names.Our customers are based all over the world, therefore a significant level of flexibility as well as understanding of different cultures and approaches is required.Main responsibilities include:Set up and delivery of a project structure and processes that facilitate delivering great customer service alongside commercial benefit.Facilitate the review and update of all projects artifacts to support the project delivery strategy.Significant customer facing presence requiring the ability to balance commercial decisions against business goals.Translating highly technical information into customer facing language.Ability both to have, and facilitate difficult conversations.Highly competent manager of people with a drive to attract, mentor and develop strong talent.Flexibility to adapt to varying methodologies according to the situation or circumstance.Ensuring project goals are aligned to business strategic mission and objectives.Evaluation of project tools and techniques resulting in recommendations for improvement.Ensuring that projects deliver long term success and profitability.Embedding consistent processes that can be followed across all offices (UK and India).Having an overall view on the portfolio, ensuring that all risks, issues and inter-dependencies are raised quickly and addressed from a technical and operational perspective.Excellent communication skills, comfortable at all levels both internally and externally.Influencing decisions by presenting considered opinions while valuing the input of others.

Set up and lead the Project Management Team and PMOTasked with delivering a portfolio of complex, strategic projects via a team of project professionals. Creating a collaborative environment, leading and driving my reports to deliver business critical change within budget, time and quality requirements. Operating with a large degree of autonomy, interacting with senior and board level stakeholders in order to help shape strategy, secure resource, and ensure Northgate’s goals are achieved.Main responsibilities include:• Building and leading a high performing team • Ensuring proper planning and resource is in place in order for goals to be achieved, effectively balancing the need to take a strategic view with the requirement to drive results and gain ‘quick wins’ in the short and medium term• Effectively resolving issues and removing blockers to change • Knowing when to intervene, and being willing to be hands on when necessary• Being a key enabler for business change and co-ordinating the overall business change programme to manage required outcomes in line with business vision and overall strategy• Acting as point of contact between different departments within the company and relevant third parties• Communicating strategies and objectives clearly and effectively with relevant departments and colleagues• Providing support, guidance and coaching as required to colleagues with responsibility for departmental projects• Identifying any risks regarding changes and developing a strategy to overcome or address these• Implementing any changes sensitively and with minimal disruption to BAU• Creating a process to evaluate the success of any changes made within the organisation and presenting any findings• Develop Northgate’s Project & Programme Management capabilities, knowledge, competence & skills • Embedding Project & Programme Management processes, tools, documentation & templates across the business

Responsible for the programme of new site openings and refurbishments across the UK and IrelandResponsible for the full lifecycle from property acquisition to handover in to the operationCreation and management of the Programme Framework and all related processesManagement of the associated programme in business improvement across the operation to grow the business and identify areas for improvement and efficienciesRepresentation and reporting on the programme at all levels up to and including CEO/ChairmanManagement of programme budget Delivery of the appropriate IT infrastructure including LAN/WAN, wireless and VOIP solutionsResponsible for all supplier relationships

Responsible for the programme of business projectsCreation and standardisation of all project/programme templates and implementation of document controlSet up of all new business contractsRepresentation of the business at high profile events for the Ministry of JusticeManagement of programme budgetImplementation of Auto Enrolment pensions

Managed the largest mentoring project in the UKResponsible for the implementation of all new, internal and external business projectsRecruited, lead and managed a team of 13 staff delivering the largest mentoring project in the UKIdentify new business opportunities in the mentoring/volunteering sectorStakeholder management and liaison including the sharing of best practiceResponsible for all business change and continuous improvementConsultation on similar projects in the UK offering advice and expertise

Define project scope, tasks, resource requirements and critical success factorsLead and manage project planning through to implementation, including the management of project documentation (Project Plans, RAID logs etc)Creation of governance documentationImplementation of hand held scanning technology (hardware and software) to various customer accounts across multiple sitesTrack progress and manage project risks/issuesSupplier & stakeholder management-including regular update presentationsRegular client communication and presentation Working with the Board to design a future strategy involving automation and voice technology

Responsible for a programme of projects within the revenue assurance sector of the telecoms industryProgramme managed the implementation of Roscom’s hardware and software solutions to a number of major clientsDirectly managed key accounts for customers such as Orange, O2, T-Mobile and Cable & WirelessOverall responsibility for a department of 25 staff who delivered test call generation solutions to large telecom customers In partnership with the CEO, created and rolled out a new business strategy RMM (the Roscom Maturity Model)International travel and representation of the business at quarterly updates for projects under my controlFull project life cycle from inception and scoping through to completion or on-going service

Effective project planning and leadership of the project teamsInternal and external stakeholder managementManagement of Project Office, including Project Plans & MS Visio drawingsImplementation of standard project documentation across the businessCreation of and on-going management of the Business Case & PID documents, Including analysis & recommendationsIdentifying, assessing and managing risks Monitoring costs, timescales and resources used and taking appropriate action where these deviate from agreed tolerancesWork stream management & co-ordinationManaged project budgets ranging from £100K to £2 million

Responsible for a team of 15 staffInduction training including health and safetyEnsuring all Trading Standards legislation is adhered to and that all relating checks are carried out to ensure all merchandise meets legal Writing and launching the Lead Associate development programme across 4 sitesChampioning the site’s ISO 9001:200 certification plan including the training of internal auditors to the required standardManaging the site quality business plan

(fixed term contract followed by mat leave)Project managed the design and delivery of a new Training Academy for the businessRecruitment and development of a team of trainers to take the Academy forward following launchCreated an intranet site with access to online information and personal development toolsLaunched the Academy across the business with a series of workshops for Directors, Managers and the staffAssessed the effectiveness of the training through feedback and customer commentsNovember 2004 – November 2005 SabbaticalWorld travel to Australia, New Zealand etc.

Responsible for an operations team of 20 staffResponsible for the Midlands region of businessResolving all escalated customer issuesMonthly reporting and presentations to senior managementImplementation of a QMS and ISO certificationAccurate forecasting of daily/monthly figures