Samantha Tresnak Email & Phone Number

Joppa, Maryland

• Answered product questions with up-to-date knowledge of sales and store promotions.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Built long-term customer relationships and advised customers on purchases and promotions.• Helped drive sales goals and achieve monthly quotas.• Contributed to store taking first place in savings rewards cards competition over 200+ stores.

Edgewood, Maryland

• Managed payroll for an organization of 8 personnel.• Scheduled staff shifts to cover peaks and lulls in customer inquiries.• Investigated and resolved customer inquiries and complaints in an empathetic manner.• Solved unresolved customer issues; served as strong leader of customer support staff.• Met all customer call guidelines including service levels, handle time and productivity.• Assumed ownership over productivity; managed workflow to meet/exceed quality service goals.• Calculated inventory accurately and ordered appropriate supplies.• Promoted a positive atmosphere; worked to provide each customer exceptional food and service. • Charged with opening and closing the store.