Samantha Bryant Email & Phone Number

Albuquerque, New Mexico, United States

Oversee the Contract Management and Document Collection teams, ensuring effective queue management and timely completion of tasks. Develop and implement departmental processes, policies, and standards to enhance consistency and efficiency. Utilize analytics and KPIs to monitor team performance and identify areas for improvement. Coach and support team supervisors, fostering personal and professional growth through servant leadership. Collaborate with other department leaders to align goals and strategies with the company’s objectives. Partner with the Product and Development team to enhance systems for better client and vendor experiences. Provide comprehensive training and onboarding for new clients to ensure seamless integration into the Contract Management and Document Collection processes. Conduct regular reporting to track goal achievement and metric progress.

Albuquerque, New Mexico, United States

- Establish and maintain positive relationships with client Board of Directors with a hyper focus on client engagement and retention. - Partner with company executive leaders and business development team to plan business objectives. - Develop and lead the branch’s performance in employee and client experience, client retention and financial profitability. - Build and manage an average budget of 1.5MM. - Prepare branch management reports and complete monthly review of branch financial reports. - Lead a team of 50+ employees over three offices in two different states. - Provide motivation mentoring and coaching to the branch team. - Evaluate performance of branch team leads for compliance with company policies and their contribution in attaining branch objectives. - Provide ongoing support and guidance in marketing and sales regarding key strategic accounts.

Albuquerque, New Mexico, United States

- Develop and implemented the strategic vision and planning of the branch - Oversight of the day-to-day leadership and management of the branch, including the management of a team of Community Association Managers located in three satellite offices in two states - Carry out the responsibility to oversee the interviewing, hiring of key personnel; planning assigning and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems - Oversee staff training and development, created employee improvement plans and employee growth plans - Partner with the Branch President to manage the short- and long-range goals for the branch - Provide leadership and oversight in general operations of the branch - Monitor performance of overreaching goals and initiatives for the branch - Partner with company Political Action Committee to lobby issues that affected our industry and influence governmental regulations - Establish positive relationships with client Board of Directors and client vendors with a hyper focus on client engagement and retention - Partner with Branch President to assist with the management of strategic planning, business development, and fiscal operations - Assist with the development of the branch budget, fiscal management and financial health of the branch

Albuquerque, New Mexico, United States

- Management and supervision of the branch administrative team ensuring 5-star customer service is provided, implementation and reinforcement of the company values and pillars - Creating and implementing ongoing training and development for the administrative team - Develop and track key performance customer service measurements for the branch - Responsible for the administrative operations and supervision of the branch, including training supervision and evaluating staff and office operations - Responsible for overseeing the hiring, onboarding and training for all new hire employees - Provided overall administrative support for all HR responsibilities, including maintaining, processing documentation and records - Oversee benefit open enrollment, employee communication and company-wide meetings - Maintain, review and approve employee time records, including populating, review and approve bi-weekly payroll processing - Manage and maintain records for employee Vacation, PTO and Sick time balances - Manage and maintain office equipment leases, contracts and maintenance

Albuquerque, New Mexico, United States

- Supported and assisted in general office activities and projects. - Provided customer service support for escalated Board Member and client relations. - Organize and prepare executive correspondence relating to Association business - Coordinate branch marketing initiatives, including prospect and client board seminars, annual charity and vendor events. - Manage and process branch accounts payable and oversee and manage branch account receivables