Samantha Huanca Email & Phone Number

Moorpark, California

Provide first point of client contact through phone & web support.Test product enhancements and changes with software programs.Recreate and research client issues for internal software developers.Work with clients to analyze information and request program changes.Specialized in applications area for the premier core product suite including standard core and general ledger applications and ancillary product such as BAS, FAS, report writing, month-end & year-end processing.

Los Angeles Area

Research credit card chargeback disputes and build dispute cases to recover funds back.Gather appropriate data from internal and third party systems to substantiate transaction validity.Prepare accurate and appropriate responses to chargeback disputes.

Proactively monitor and review electronic account and transaction data for suspicious activity and possible fraud. Effectively communicate with account holders and business firms to identify potential fraudulent trends, patterns, and risks on accounts. Manage incoming customer/client calls regarding credit card transaction requests and inquiries. Make outbound calls to very credit card transactions and inquire about potential fraudulent activity. Based on findings, take appropriate action to provide efficient and effective credit card fraud resolution. Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.Current position requires:a. Monitoring Credit Card and Debit transactions through computer systems; TSYS and Actimize. b. Detail fraud claims and follow up to make sure all documents are in accordance with regulation E standards.c. Investigate a point of compromised. Analyze a test Merchant Report for Debit and Credit Cards to help identify potential fraud on an account.e. Check Fraud: Verify mobile check deposits through Vsoft and add holds.f. Monitor Online Treasury to ensure transactions such as Wires, ACH, and Transfers are not affected when a clients computer becomes compromised due to a malware on a computer.

Sun Valley, Ca

Managed vault operationsProcessed currency and coin orders and incoming deposits for corporate customers. Prepared and audited document, and reviewed for accuracy based on record retention time periods.Assisted in risk management and loss prevention.Researched, and resolved all cash-related discrepancies. Trained new-coming employees with systems

Prepared weekly Teller work schedules and all work assignments Prepared daily totals and corresponding tickets for batch transactions.Assisted Tellers with out-of-balance reconciliations ensuring appropriate corrections are made.Informed and updated team about all operational, procedural and policy changes.

Researched unidentified account transactions and made adjustments.Assisted other tellers in resolving difficult or complex problems.Provided basic guidance and leadership to other tellers.Maintained and accounted for cash drawer and daily transactions.

Bachelor Of Business

Education record