Samantha Cheng Email & Phone Number

Toronto, Ontario, Canada

"For more than 40 years, M&H worked hand in hand with the biggest names in graphic design, media and advertising to produce high-quality print and digital visuals that are a precise balance of art and technology. We partner up with clients across North America, adapt to their specific needs, and find cost-effective 360-degree solutions to make sure the end result surpasses their expectations. From a master concept, we deliver creative across all print and digital channels."Accounts Managed- Rogers Communications (Social, Digital, Print, OOH) - Create a relationship of trust with clients and partners. Act as their consultant by expecting the unexpected and guiding them through our processes;- Actively participate in production meetings and understand and analyze client mandates;- Establish priorities and anticipated deadlines for ongoing projects and delegate project tasks among production artists according to their strengths, their availability and the nature of the deliverable;- Clearly and concisely communicate project requirements to production team members;- Play a proactive role in problem resolution and offer solutions adapted to clients’ realities to improve service efficiency and profitability;

Toronto, Canada

"SGS is a leading global supplier of design-to-print brand development products and services to the consumer product, retail and store brand, life science, and printing and converting industries. SGS is a global company with locations in North America, Europe, Asia-Pacific and Latin America."• Works closely with the Account Manager and Client in planning the job to service the client and fulfill their expectations.• Reviews all incoming jobs and obtains job specifications from the Account Manager.• Produces job ticket with detailed instructions for production and enters job into the schedule within one half day of receiving required materials.• Determines due date according to direction from the Account Manager and to fulfill customer needs.• Recommends scheduling commitments and estimates amount of time needed in each department.• Organizes materials necessary for production to complete the order.• Reviews all deliverables prior to release.• Communicates regularly with the Account Manager regarding status of work in progress.• Populates billing notes through the life of an order and assists Account Manager when billing questions arise.Accounts Managed• Wrigley's (November 2015 - June 2016)• Kraft-Heinz US (June 2016 - February 2020) • Post Canada (January 2017 - June 2020)• Dannon / Danone (February 2020 - Present)

Mississauga, Ontario

"Canada's leading provider of media and marketing activation solutions, TC Media reaches 24 million consumers in Canada through its integrated multiplatform offering that includes print and digital media, the production of magazines, newspapers, books and custom content, mass and personalized marketing, interactive and mobile applications, TV production and door-to-door distribution."• Manage details and specifications of client and project details and oversee all phases of production• Prepare jobs for production including receiving jobs from the client, opening dockets, creating necessary paperwork and docket bags, creating or updating production schedule)• Effectively and strategically resolving client inquires and issues in a timely manner• Communicate project details, specifications and requirements to appropriate internal departments (ie production, image edit, studio, creative) and external partners • Responsible for reviewing work to ensure quality standards are achieved and errors are eliminated and that work produced is in accordance with the specifications and expectations of the client• Create and manage production schedule as well as ensuring all external deadlines are met• Ensure established workflow is followed• Manage billing process including tracking chargeable items on a daily basis to ensure billing report is produced accurately and in a timely manner• Post files for client review, printers and web vendors• Recommend and support corrective actions as required• Collaborate with co-workers in developing, documenting and implementing standard operating procedures (SOPs)• Cross train and provide back up for fellow CSRs• Maintain positive and professional relationships• Work with supervisor and team lead to identify and develop continuous improvement efforts-Provide regular updates on status of projects and create timely preparation of weekly reports

Mississauga, Canada Area

"Cott is one of the world's largest beverage companies focusing on private-label and contract manufacturing. With approximately 4,000 employees, Cott operates soft drink, juice, water and other beverage bottling facilities in the United States, Canada, the U.K. and Mexico. Cott markets beverage concentrates in over 50 countries around the world."• Provide coordination support and assist Print Production Project manager in the execution of package development, file separations, plate making for North American launches of labels, cans, shrink wrap, corrugate and carton. • Coordinate the circulation of artwork and prepress proofs for reviews and secure final approvals from customers, marketers, vendors, and all functional teams. Key Accounts included Loblaws, Wal-Mart, Walgreens, CVS etc. • Review and approve artwork for adherence to print processes and standards, identify areas of concerns, and assess printed material for color and print quality • Prepare and supply Project Managers with all relevant working materials, such as marketers/client’s requests and instructions, project details, etc. • Input project details, traffic receipts and delivery of all graphic materials, and follow-up communications into Cott’s Project Database • Liaise with customers and Cott teams; including Sales, Marketing, and Supply Chain, regarding updates, outstanding tasks, and approvals to ensure project adheres to scheduled timeline.

Ryerson University

"Course Unions have a mandate to render assistance to the students they represent, promote the interests of those students, and provide recreational and social activities to supplement academic endeavours. The GCM Course Union works in partnership with the Ryerson Students’ Union "• Elected as Academic Representative for two consecutive terms• Acted as Social Media Manager where I created and managed various Social Media Channels, which set precedent on how to actively communicate with the GCM student community. • Answered potential and new GCM students' inquiries and provided advice and instructions for smooth transition from high school to university.• Ensured students were up to date with upcoming important deadlines that included course scheduling, event sign up dates, and ticket sales time.• Worked with Course Union team to plan, budget, and promote various projects, which included GCM apparel sale, "Mentor/Buddy Night", Lunch and Learn tutorial session, etc.

Sudbury

"For more than a century, Journal Printing has fulfilled the printing needs of Northern Ontario businesses."• Offered graphic design and prepress optimization services for clients.• Traffic files to customers to receive appropriate approvals• Responsible for outputting digitally printed materials on Xerox DocuColor press for clients including Municipality of Greater Sudbury, Vale, and Cambrian College

Bachelor Of Technology In Graphic Communications Management

Activities and Societies: Graphic Communications Management Course Union, RyeTaga, Sinapse Sheetfed Offset Training Simulator Competition.

Education record