Enabling amazing in-store experiences for team members and customers by consulting on program development and executing on program launch and go-to-market activities

Driving team member and customer excellence by discovering and sharing Team Member and Customer Insights• Captured and analyzed corporate store, dealer, and retail team member feedback to satisfy stakeholder requests through various methodologies such as surveys, one-on-ones, focus groups, forums and experience shops• Increased sales representative coachback and recognition opportunities by identifying and sharing outlier customer sentiment with appropriate leadership teams• Developed a baseline for a new AI comment analysis framework by manually auditing 3000 customer comments

Driving team member and customer excellence by discovering and sharing Team Member and Customer Insights• Captured and analyzed corporate store, dealer, and retail team member feedback to satisfy stakeholder requests through various methodologies such as surveys, one-on-ones, focus groups, and forums• Reviewed and categorized over 4000 customer transactional survey comments weekly with the AI-based text analysis program Caplena

Finished as a Top-10 Sales Representative in the Atlantic Region and consistently exceeded salestargets in 4 different TELUS and Koodo, low- and high-volume locations (2019, 2020)• Implemented a mix of in-person and outreach sales techniques to achieve sales targets• Calmly resolved escalated customer situations leading to positive customer experiences• Actively participating in Rising Stars and refining my leadership and professional skills• Awarded the Apple Master designation by achieving high Apple product and services sales