Samantha (Sam) is an IT digital transformation professional with two decades of experience in Driving Customer Engagement and Retention, he has successfully streamlined IT operations through the implementation of ERP, CRM, and ITIL processes, which have significantly improved service delivery.An ERP Consultant specializing in the management of intricate ERP implementations and the optimization of project portfolios, possessing extensive knowledge in SAP, Oracle, and D365, dedicated to enhancing business efficiency and facilitating process improvements.Product Development, Driving Continuous Improvements, Change Management, Leadership Collaboration, ERP Implementation, Rollouts, and Configuration through the Scaled Agile Framework (SAFe®) - D365 USD - CRM- S/4 HANA - AMS- Oracle EBS and Cloud - AMS & CRMProgram director CRM business application transition from on-premises to cloud "Unified sales Desk" enhanced - UX / UI, operational efficiency, agility, security, cost savings, forecasting, scheduling, resource management, and P&L reporting.Enterprise PMO - Project Management as a Service (PMaaS) Integrated business tools and applications to report Order to cash O2C and P&LSupply Chain Management | Medical | Enginering ManufacturingThe business analyst with Tools mastery - Power BI, Google analytics, Tableau, Zoho analytics, Atlassian JIRA, ServiceNow and CRM Salesforce.Developed center of excellence in engineering IT product development, established steadfastness of Quality, Cost, and Delivery timelines for each DFMA projects across - Automotive | Aerospace | OEM | Heavy Engineering | Healthcare | Ral Rolling stock | Transportation. industries. Implemented best-in-class product designs (NPD and NPI) wide range of off-road vehicles, simulated assembly lines and industrial automation applied QMS principles, ISO 9001 standards and improved profitability margins.