Customer Service: - Prioritizing exceptional customer service while managing daily tasks in a fast paced environment - Maintain a high level of customer satisfaction through effective communication skills, company knowledge and assessment of customer needs Human Resources/Staffing Plan:- Posting and updating all open positions on internal and external job boards such as SAP Success Factors and Workday while managing hiring through sourcing, screening and referring applicants.- Executed on-the-job training by creating 3-day training programs and a two-week shadowing system to ensure all new hires are fully immersed in Uniqlo Store Operations.- Hired over between 20-30 staff members every summer and winter holiday season to achieve full staffing needs for peak and post-peak seasons.- Communicated weekly with the regional HR Director with statistics concerning turnover ratio, staff promotions, program benefits and compliance auditing.- Managed daily timekeeping and bi-weekly payroll for 45+ members using ADP E-time.- Coached staff members through monthly evaluations concerning current skill set within company and/or store.- Reported labour costs based on Monthly Profit & Loss report and adjusted weekly and monthly man-hour budgets to schedule appropriate staffing plan. Inventory/Merchandising:- Create and execute product placement based on company-wide directive while factoring in local demographics, new arrivals and top selling items.- Collaborated with the corporate visual merchandising team to design product layouts utilizing various data sets, such as seasonal trends and company-wide strategic plans. - Set inventory targets based on current and previous sales, layout, store and warehouse inventory.- Reviewed Sales/Stock Report and Weekly Top 200 to check current sales, gross margins and inventory performance by divisions/departments while issuing countermeasures for risk or markdown items.

• Motivated team to meet and exceed sales goals while supervising the floor to monitor breaks and ensured coverage during peak times according to Daily Work Schedules. • Ensured brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met. • Encouraged all associates to proactively manage customer needs and exceeded expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases. • Educated and developed all associates on fitting room & cash wrap standards and assisted when needed in those zones. • Managed inventory by ensuring all merchandise is represented and replenished on the floor in full size runs. • Assisted management to identify issues in the store and instructs their team on product and brand knowledge and ensured product knowledge is conveyed to customers.• Followed all company policy and procedures & notifies management of any infractions; Assisted with special projects as assigned by management.

• Developed unique and creative marketing plans with an emphasis in crowd funding. • Executed a well-developed multi-layered marketing strategy while engaging and energizing the local market and peer group. • Calibrated with directors on a regular basis during the performance period and applied the opportunity from real world experience and knowledge from industry professionals. • Demonstrated and implemented constructive feedback. • Created new marketing materials to further a campaign. • Enabled program learning outcomes and evaluating results based on social media following, email sign ups, and campaign funding contributions. • Emphasized the creativity of each campaign along with its complexity, reach, and quantifiable results.• Curriculum Topics: Branding, Social Media Engagement, Social Media Marketing, Team Motivation, Effective Communication, Performance Tracking & Data Analysis, Team Collaboration, and Creative Design.

Provides site leadership through supervision of a group of children (ages 5-12) in addition to overseeing the activities of other groups. Efficiently communicates regularly between staff while contributing confidential and evaluative information with parents/guardians. Maintains developmentally appropriate site for student accessibility. Assists program supervisor in planning and implementing enriching daily and weekly activities according to the curriculum from Department of Early Learning and YMCA.

Performs various office, administrative and secretarial duties, including using a personal computer to prepare correspondence, maintain database information, and produce reports while various bookkeeping duties, such as coding bills and processing refunds.Provides administrative support to program or department staff and inputs data to computer system, including receipting, program registration data, membership data, and campaign information; assists callers, transfers calls and takes messages.

Supervising students throughout after school program, providing an enriching environment to all students in the program, maintaining a systematic atmosphere and completing other administrative and professional tasks.