Samantha Dass Email & Phone Number

Canada

Ontario, Canada

In this role I am responsible for managing and troubleshooting our internal Learning Management System (LMS). I serve as a Super User for LMS and provide training and support to both divisional training administrators and Regional staff. I design, develop and deliver eLearning modules for Corporate programs and courses and am responsible for administration of all Corporate learning programs. I lead event management for our Corporate Employee Recognition Team and provide support for other OD&L events such as Leadership events. I maintain OD&L documents and intranet pages, as well as organize system materials and communications for learning programs and events.

Ontario, Canada

Working as a Customer Experience Associate I interacted face-to-face with clients on a daily basis to facilitate their current and future banking needs. I built strong and nurturing relationships with each client to understand their individual needs and tailor products and services accordingly. I provided on-the-spot digital demos and enrolled customers in new online services to provide a seamless bank-from-home experience to be utilized during the Covid-19 pandemic and beyond. I helped to increase my branch's overall customer satisfaction score which enabled our branch to become a top performer within the region.

Toronto, Ontario, Canada

As a Luxury Travel Sales Consultant within the department of TLS, I had the opportunity to interact with Platinum & Centurion card members via phone and email to facilitate personalized travel itineraries & concierge requests. I worked alongside an amazing team of colleagues who aided in my professional development and provided mentorship that I will cherish for a lifetime. I was recognized for my willingness to help others, allowing me to become a Peer Coach to assist in the training and development of my colleagues within facets of both the travel and lifestyle aspects of the role. Working in a fast-paced environment, I learned how to manage priorities, liaise with industry partners and to embrace change as it is the only constant. Working with clients and partners around the world provided experience in coordinating travel, events and experiences within multiple time zones, making attention to detail paramount to success. Strong skills in Sabre GDS allowed me to effectively and efficiently assist clients with all their travel needs.

As a part of a tight knit team, Milestones provided the experience necessary to hone my front line customer service skills. Provided friendly and efficient hospitality to all customers. Assisted with various activities throughout the restaurant including duties as a server and shift leader. Processed cash, debit and credit transactions, as well as student meal plans where applicable through the University of Guelph. Facilitates the use and sale of restaurant gift cards and scene points program.

Dunnville, Ontario, Canada

Working with DHHF I was responsible for the administration of a non-profit organization. I oversaw all donations received by the foundation and completed data entry into the internal customer relationship management system. Assisted with organizing and facilitating community events and fundraisers such as raffles, dinners, marathons and golf tournaments. Responsible for reaching out to individuals and businesses to facilitate donations via email, phone, and mail. Assisted with cash handling and deposits, as well as basic accounting procedures.Responsible for office management and supply inventory.

Bachelor Of Human Resources Management, Human Resources Management And Services

York's BHRM offered the opportunity to gain specialized training in all aspects of Human Resources Management. Diverse studies in subjects.

Learning Experience Design

Building on Instructional Design, this professional certification teaches the tools and skills required to build experiential.

Diploma, Hospitality And Tourism Management

My passion for hospitality and tourism drove me to pursue an education in this field, as I longed for a career in which I could travel.