Samantha Dauer, Ma, Sphr Email & Phone Number

New York, Ny, Us

• Provide forward-looking strategic HR counsel to business leaders. • Assist in the development of strategies that deliver business goals which includes the adaption of global or regional People strategy goals across regions, subsidiary countries and business lines. • Collect information to help diagnose talent issues and priorities, and present insights to business leaders to inform decision making and shape strategic plans (e.g., organization restructuring or workforce development).• Collaborate with the COEs to implement initiatives across the full range of HR solutions. • Seek out opportunities to drive consistency and deploy enterprise-wide solutions within the business, tailoring where necessary to meet local business needs. • Proactively engage with HR Managers to ensure that there is a shared understanding of business needs and priorities.• Recognized subject matter expert and a senior individual contributor who manages large-scale projects, coaches team members, and solves complex problems.

New York, Ny, Us

• Led a global results-driven service delivery organization of 100+ colleagues across multiplegeographies focused on delivering an exemplary candidate and colleague experience. Managedand coordinated talent initiatives and programs including but not limited to talent review andsuccession planning, development plans and career pathing focused on building a highperformanceculture across the organization globally.• Focused on driving organizational effectiveness and operational efficiency by utilizing Six Sigmaand Lean principles to eliminate non-value-adding activities, standardize repeatable processes tocreate economies of scale and embedded automation and AI to reduce variation and humanintervention while focusing on improving the candidate experience.• Directed the expansion of operational support for Talent Centers of Expertise, includingorganizational modelling for growth regions, developing location strategy, and implementing newtechnology to determine the most effective distribution of resources to support 10,000 additionalannual hires across 80+ new countries. Resulted in savings of $2MM in 2023 and an additional$300k in 2024 against an operating budget of $1.44MM.• Managed global vendor relationships consisting of over $2MM in annual spend to ensureachievement of standard metrics, successful integrations for new geographies, and prioritizationof critical system and process improvements.• Utilized metrics and data-driven insights from ServiceNow and Power BI to drive process andsystem innovations which led to a 5% improvement in critical SLAs scores and greatertransparency for stakeholders.

New York, Ny, Us

• Led an international team of Quality Assurance Managers responsible for designing andimplementing local and global processes, driving operational effectiveness, liaising with internalstakeholders, and managing local operational budgets.• Managed HR Services operational budget of $17MM, consistently achieving 5% YOY savingstargets across 20+ countries and recovered $1.75MM of claw-back related payments made toemployees owed back to the firm upon termination; annual savings based on processstandardization $1.5MM YOY.• Facilitated Six Sigma and Lean training for 100+ colleagues, certifying 5 Six Sigma Green Beltsand 2 Six Sigma Black Belts and provided project management guidance and support for 20+projects across the global function that resulted in significant reductions in TAT and cost savingsacross Outside Services/Vendors and Employee costs (compensation and benefits).• Designed and implemented HRS Operational Performance Dashboards utilizing PowerBIincluding monthly performance, trend analysis, customer satisfaction and service utilization.

New York, Ny, Us

• Cultivated strong relationships with large team of international HR Services leaders by providing athorough focus and tangible actions to achieve their regional and global visions.• Identified opportunities for innovation and leveraged Six Sigma and Lean methodologies to driveefficiencies and continuous improvement initiatives, including a redesign of Leave Managementoperations resulting in a reduction of 3 FTE and ~$100k in YOY savings.• Contributed to business process development and roll out of Workday HCM, Time and Absenceand Payroll modules, with direct project management responsibility for process design andimplementation of HR Operations roles globally.

New York, Ny, Us

• Facilitated end-to-end administration of Company, Federal, and State leaves of absence for Marsh & McLennan Companies.• Acted as the primary point of contact for employees initiating leave of absence requests, providing guidance on company, state, and federal policies and liaising with Managers, HR Business Partners, and 3rd party vendors.• Contributed to the development of standard operating procedures and directly engaged with internal stakeholders such as Global Benefits, Employee Relations, Legal, and Payroll.

Middleton, Wisconsin, Us

• Served as a people strategy advisor and provided forward thinking advice as a member of theSenior Management team for an American Girl store with 100+ employees.• Championed American Girl culture through implementing effective onboarding processes,ensuring employees gained comprehensive company brand knowledge, managementexpectations, and opportunities for professional development.• Demonstrated strong conflict management and dispute resolution abilities, nurturing an opendoorculture and positive work environment while managing all aspects of Employee Relationsand ensuring compliance with labor laws and regulations concerning wages, benefits and workingconditions.

Columbus, Ohio, Us

• Managed overall store operations as a member of the leadership team for a Victoria's Secretstore with over 250 employees and $100MM in sales.• Supported and championed corporate culture via interactive and engaging onboarding andtraining for new hires while focusing on brand knowledge, customer experience and sellingcommunication.• Cultivated a shortage-awareness culture, leading to improved gross income and collaboratingwith the investigations team to mitigate loss due to theft and fraud while focusing on improvedlogistics and operational efficiency.

Minneapolis, Mn, Us

• Managed operations for multiple Target Stores with over 300 employees and $100MM in saleswhile providing HR operational and service delivery support and guidance to a regional group ofHR Managers and Store Leaders.• Actively participated in multiple corporate initiatives, including Job Application System redesignand refresh, and the development and implementation of the Team Leader DevelopmentProgram leading to increased applicant flow and improved succession planning, assessment ofbench strength and leadership pipelines.• Demonstrated strong conflict management and dispute resolution abilities, nurturing an opendoorculture and positive work environment while managing all aspects of Employee Relationsand ensuring compliance with labor laws and regulations concerning wages, benefits and workingconditions.

Keystone, Co, Us

- Supported assigned Associates and Senior Associates in consultation, convening parties, conflict assessments, facilitation, mediation, case management, and evaluation.- Demonstrated professionalism in interactions with colleagues, staff, and meeting participants.- Drafted meeting and conference summaries and coordinated event logistics.

Master Of Arts, Conflict Resolution

Bachelor Of Arts, History

Education record

Education record