● Collaborate with the IT team and Business Process team to design and test an average of 10 new features per year for training and certification workflows, ensuring error-free implementations in production ● Design training workflows for ongoing Skilljar LMS integration with Salesforce in collaboration with IT and Business Process teams to improve scheduling efficiencies by 20% for Learning Management team ● Oversee pricing strategy, execution, and best practices for large-scale training and certification projects with high-priority clients, driving customer satisfaction through alignment with Sales and CSMs● Manage a virtual webinar program by executing 30 webinars per year with over 8,000 clients working in collaboration with SMEs; Instructional Designers

● Advised 10 clients on training package selection, onboarding clients, creating custom training agreements, and scheduling training sessions, ensuring successful onboarding and implementation in software● Coordinate 25 on-site product training sessions from initiation to close, including resource allocation, client roster management, and coordination with internal teams for securing required space and equipment, resulting in a 25% reduction in training-related logistical issues.● Manage a webinar program and execute an average of 30 webinars per year handling over 8,000 Zoom attendees in collaboration with SMEs and Instructional designers ● Analyze Salesforce data reporting to track and improve Key Performance Indicators (KPIs) such as training attendance, budget, project strategy, and resource allocation, reducing training-related budget inefficiencies by 15% and supporting informed decision-making● Collaborate with the IT team to prioritize improvements to training workflows and conduct thorough testing of features in the User Acceptance Testing (UAT) phase, ensuring high-quality and error-free implementations in productionSpecial Projects● Championed the end-to-end migration of ON24 to Zoom Webinars, leading a project team of 6 IT resources and 20 stakeholders, leading testing, change management, project tracking and all training documentation, including SOPs and playbooks, benefiting 20 team members internally and 8,000 webinar attendees annually● Coordinated the integration of the Zoom API with Learning Management team and IT to streamline work processes and save 3 hours of manual work per week through automation

● Transformed team productivity, centralizing, and restructuring how team resources were accessed, migrating over 500 documents from a company shared drive to a structured SharePoint site● Streamlined team resources from the company intranet (Confluence), creating a unified resource hub and archiving outdated materials, reducing resource access time by 5 minutes ● Streamlined efficiencies for the Learning Management team by successfully leading the effort to revamp the team’s 100+ page SOP guide with most up-to-date processes● Managed over 25 projects encompassing operations, workflow, and training and certification projects● Designed an onboarding guide and 7 instructional videos for 5 team members enabling employees to understand team technology and tools 25% faster than previous hires● Advanced inclusion, diversity, and belonging initiatives by serving as a board member of the RelAsians CRG, fostering community conversations in Slack and actively project managing company events such as the teambuilding workshop, engaging over 100 team members resulting in 75% participation.

● Taught daily cohorts of up to 15 students, ages 3-16, in mathematics, employing a tailored curriculum to demystify complex problems and drive academic excellence across 1st-10th graders● Spearheaded the onboarding process for 10+ students monthly, effectively instilling Mathnasium's expectations and engaging new students, nurturing mathematical proficiency by conducting weekly individualized tutoring sessions, resulting in substantial progress for 6 students per week

● Managed 20 client accounts, projects, and operations for high-priority UPS clients, implementing efficient package tracking processes, generating detailed reports using Excel, and creating comprehensive training resources for top customer accounts● Expertly resolved UPS tracking issues and maintained an efficient internal database, ensuring timely resolution of customer inquiries spanning shipping/tracking, billing, account changes, and UPS policy changes

● Managed instructional design for 150 students, creating enriching student experiences through weekly afterschool programs and bi-annual school-wide events● Managed event logistics with a team of 8, delivering professional development training in education, business, non-profit, and continuing studies to 50 attendees● Mentored and tutored 80 urban middle school students, improving attendance, behavior, and math curriculum in partnership with a teacher● Secured an average of 35% of total donations through in-kind partnerships with local Dallas vendors for 5 events