Samantha Doak Email & Phone Number

St. Louis, MO, US

St. Louis, MO, US

Houston, TX, US

• WorkforceGPS.org - DOL-ETA CTR
• Maintain and develop data reports for various WFGPS events and ad hoc requests utilizing Excel, Google Analytics, Universal Analytics, Looker, and internal reporting tools
• Help Desk Manager/ CM Support - receiving and responding to multiple hundreds of tickets a quarter, provide CMS support and technical assistance to all users
• Maintain client and customer relationships through various project management and coordination efforts with staff to ensure valuable TA is brought to the public workforce system
• Conduct User Acceptance Testing (UAT) for future iterations of website

Houston, TX, US

Chicago, IL, US

• Gather, assemble, and organize data using various platforms and quantitative methods, provide analytical support, information research, report writing, and collaborate with senior team leaders during the consulting.
• Run Alteryx workflows to provide senior analysts and consultants requested data in a timely and accurate measure
• Assist in the development of static and interactive GIS mapping process to produce client requested materials

Chicago, Illinois, US

• Provide resources, policy oversight, and technical assistance to support the Workforce system in developing qualified workers that fulfill the needs of businesses in Illinois
• Transform raw data into usable information for various reports, gather and analyze data to effectively package meaningful project plans, develop methods for querying various forms and reports within Illinois WorkNet
• Assist in grant management by learning all aspects of WIOA grant administration, collaborate with interstate agencies to learn specifics of federal, state, and local dynamics in the grant management process

Normal, IL, US

• Led a team of Admissions Ambassadors in daily tasks and promoted workplace efficiency
• Assisted in office projects and event scheduling for over 80 student employees
• Communicated and interacted with prospective students and families over phone and in person
• Utilized SLATE to examine student’s applications and enter data to student portals

Normal, IL, US

• Promoted the University mission by assisting with the recruitment and retention of prospective students
• Provided genuine and effective customer service by answering inbound and outbound calls to the Admissions call center
• Gave campus and housing tours as needed

Normal, IL, US

• Researched, organized, and presented to Town Council information on public art plans and other various projects as assigned
• Utilized GIS mapping system to create a story map for Town of Normal botanical gardens, communicated with various town officials and garden owners to compile data and information necessary for creation
• Organized notes and communicated with Town staff regarding COVID-19 contingency plans for employees

• Traveled with the Senator to Springfield
• Sat in on committee meetings and Senate sessions
• Drafted memos, compiled confidential data into IConstituent, worked on office projects when needed

Eden Prairie, Minnesota, US

• Learned skills related to the third party logistics field in sales and customer service in order to effectively communicate and complete sales
• Shadowed both customer and carrier sales employees to better understand how the sales process works

• Reconciled club receipts into online data entry system to ensure finances were in place
• Greeted club members and responded to telephone calls and in person questions

• Assisted title company’s transition to a paperless system using online filing system, input accurate and sensitive mortgage data into online filing system

Master Of Public Administration - Mpa, Public Administration- Certificate Of Geographic Information Systems (Gis)

Bachelor Of Science - Bs, Finance And Political Science