Digital Customer Success Program Manager and founding member of monday.com's first Scaled Touch team dedicated to lead growth and processes for the scaled customer segment. - Continuously developing digital-led strategies for CS managed accounts that involved cross-functional engagement with Marketing, Product and CS leadership to best serve our customers. - Build and manage CS Office Hours; scheduled sessions to provide all managed customers the opportunity to interact live with a CSM. - Office Hours program has grown to support customers globally of over $250 million in ARR and from only reaching 100 customers/year to 3,000 customers/year.- Lead 1:many Scale Team initiatives by driving email campaigns for Customer Journey, analyzingperformance, and introducing one-off 1:many strategies for Scale CSM's to utilize.- Create, deploy and manage all customer-facing program initiatives to drive user adoption and platform engagement. - Build personalized action plans for customers of medium and low health to increase usage of tool to lead to renewal, upsell, and increased overall customer health.*In addition to my work at monday.com, I also created and actively manage a monthly Scale Programs Networking group with over 70 leaders in the Scale and Digital Customer Success space. During our monthly calls we brainstorm ideas, seek advice and discuss industry standards for implementing and driving the success of a Scale or Digital team.

I'll be mentoring individuals across industries to advanced their career within Customer Success. Invited to be a Customer Success Coach for the Catalyst Coaching Corner program. This is an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions.

- Manage and build out Customer Support team for SaaS application suite based on the founder, Ray Dalio's management philosophy.- Hire, onboard, and train, and manage team of Service Desk Associates to respond to in-bound inquiries in order to deliver a superior experience to our customers. - Develop internal processes and documentation, in addition to establishing a robust customer-facing Help Site.- Scale the Customer Support team to align with changing business needs and evolution of the Principles product.

Promoted from Customer Success Manager to Enterprise Customer Success Manager to manage 12 of Workiva’s largest accounts.- Acted as the main point of contact to manage the post-sale relationship with the client, and served as the product expert for the full Workiva platform. - Maintained the relationship by providing client onboarding and training, demonstrating best practices, introducing new features, and working to tailor applications to best fit clients’s diverse needs.- Improved the business processes of my clients by integrating our software into their financial reporting workflow, in addition to analyzing product usage data.- Onboarded and conducted in-person and remote training sessions for financial reporting teams of over 100 users.- Actively collaborated with the Software Development and Product Development teams to enhance our application suite.- Designed and presented multiple large-scale lectures and demos on the Workiva platform to audiences of 200+ customers at our annual user conference.- Serviced customers over a wide range of industries that are Fortune ranked, specializing in financial institutions.

Contribute service to high profile customers. Incorporate software into their existing processes to provide a more efficient and effective process. Continue to learn the new updates to the software and communicate changes to customers.

Assist in the planning and execution of grand opening events while tracking the marketingbudget, coordinate design and layout for print collateral and digital assets, hold team accountable for meeting scheduled deadlines, and manage various stakeholders within and outside the Marketing Department.

As President, my duties consist of leading all chapter meetings and ritual ceremonies, oversee the remaining executive board positions, assist in the planning of execution of events, supervise the chapter budget and directly communicate with the chapters multiple advisors. Awarded Sorority President of the Year Award amongst all Greek chapters at the University of Denver.

Hallmark Chain Drug Team Special Project consisted of compiling multiple databases to perform customer segmentation analysis to target customers more effectively and efficiently based on location and varying diversity statistics. Also assisted with miscellaneous projects in finance and store planning departments.