Samantha Hines Email & Phone Number

Providing stellar customer service to clients, anticipating their needs and proactively developing solutions. Doing whatever it takes to keep them on the road!

Waltham, Massachusetts, United States

In this role I represented 30+ manufacturers from the housewares industry while overseeing all independent gourmet stores in CT and Western MA. This involved: ► Organizing sales meetings and visiting accounts to promote presence of vendors in stores, process orders, maintain long-term relations between vendor and retailer, notify retailers of product and pricing updates.► Review and respond to inquiries and complaints faced by vendors and customers.► Opened and grew new accounts in territory, cultivating strong customer relationships and fulfillment of client needs.

Farmington, Connecticut, United States

In this role as Owner and Bookkeeper, I administered business bookkeeping services to small businesses and sole proprietors, handling the books for businesses with $1M in sales. This included elements of tracking income and expenses, processing payrolls, and preparing select tax filings for clients.Key Accomplishments:►Carried out duties of completing transaction grouping, expense categorization, receipt organization, and monthly reporting for accounts. ►Organically grew client base through word of mouth only, after earning a good reputation for my skillset and customer service.►Provided top-notch customer experiences by retaining customer trust and confidence.►Offered expert advice to customers regarding profit margins, strategy and business direction, based on my unique experience and skills.

West Hartford, Connecticut, United States

Whilst in this role as General Manager, I honed my business operational skills whilst being involved in all aspects of the business, including inventory buying, personnel management, high level customer service, business finances and vendor management. I managed client complaints, concerns, and feedback by utilizing industry-best techniques and standards. As an organized individual, I executed tasks of supervising staff, scheduling, administering accounting aspects, and maintaining supplier relationships. I completed inventory planning and regulation, cash processing, invoicing, and workforce recruitment and selection. Key Accomplishments:►Spearheaded monthly accounts, supplier and tax payments, wage reporting, and general cash flow accounting by creating high level of efficiency within organization.►Identified key areas of focus and prioritized work while streamlining business operations.►Supervised recruitment, training, and scheduling of personnel while maintaining high-caliber employees in enterprise.►Undertook activities associated with social media and marketing management, including scheduling and organizing interviews, establishing contacts with media representatives, and creating media plans over various mediums (radio, television, print, and social media).► Carried out copywriting and in-store photography for business social media channels, including Facebook and Instagram.►Sole responsibility for in-store espresso bar, including personnel management, quality control and training.►Protected organizational resources and reputation by guaranteeing meeting all health department and company standards on routine basis.►Attained top productivity levels by gaining an in-depth understanding of different elements of the business from conception to execution.►Received substantial amount of PR by developing lucrative communications and relationships with customers via networking and planning.

Bowral, New South Wales, Australia

During my role here, I executed business strategies for leading and delegating appropriate tasks to staff, managing customers, contacting suppliers, procuring stock, selecting inventory, and monitoring the online store. I oversaw duties of cashiers, customer service representatives and merchandizers, and completed invoicing tasks. and merchandising. To reduce staff turnover, I evaluated day-to-day performance of functional teams and cultivated an optimistic work environment. Key Accomplishments: ►Served as General Manager whilst acquiring record-setting sales and profits figures.►Oversaw monthly accounts, quarterly reporting and reconciliations, tax office payments, wages and salaries, and general cash flow accounting to elevate financial performance of company.►Collaborated with production companies, suppliers, and local television stations while arranging quarterly television advertising campaigns for business.

Bowral, New South Wales, Australia

During my services as Sales Assistant, I administered sales transactions by using a computerized system, restocked inventory and provided high-level customer service. By addressing individualized inquiries and fulfilling requests, I offered knowledgeable assistance to customers.Key Accomplishments: ► Obtained significant product knowledge of over 8000+ housewares items, and provided this expertise to customers.► Completed online customer orders efficiently, enabling customers to obtain required products quickly and easily.►Monitored stock merchandising and showcased products for sales to increase brand recognition.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Bachelor Of Business Administration (Bba), Hospitality Administration/Management

Higher School Certificate