Samantha E. Berry work email
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Samantha E. Berry personal email
I am a dedicated customer support advocate who provides friendly and efficient care to all customers needing assistance. My skill set provides me with the knowledge needed to help strengthen consumer trust and ensuring all concerns are resolved in the most efficient manner while remaining within company guidelines and procedures.
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Uber Eats Senior Advanced Support AgentUber Eats Aug 2019 - Oct 2021ChicagoWithin this role I worked closely with our Content Creation Team and entry level support agents to locate discrepancies within our standard issue resolution and response guidelines. This ensured our agents were able to assess customer issues and find the appropriate resolution that benefited the customers while staying in line with company policies. -
Uber Eats Escalation AgentUber Eats Oct 2018 - Aug 2019Chicago, IllinoisAs a Uber Eats Escalations agent I worked with entry level agents to help resolve more complex customer concerns. This role allowed me to share my knowledge with these agents to help them expand their skill set so they can identify customer concerns and provide efficient resolutions independently. Our team filled gaps to ensure all of our support agents had the tools and knowledge based confidence needed to provide quality customer care.
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Advanced Customer SupportUber Jun 2018 - Oct 2018Greater Chicago AreaAs a customer support agent, I am dedicated to providing efficient support to our customer while respecting policy alignment and company guidelines. From the basic general Q&A to account security and financial matters. Working to strengthen consumer trust with every support interaction. -
Accessability And Discrimination AdvocateUber Mar 2017 - Jun 2018Chicago, IllinoisAs an A&D agent, I communicated with customers regarding very sensative concerns they reported regarding the services they received. Our team worked to ensure that all customers were treated fairly regardless of age, gender, ethnic background, sexual orientation and special needs. We advocated for our customers who may have disabilities that require extra care when using the Uber platform. We escalated issues that required legal review to ensure all issues were addressed and resolved appropriately.
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Account Fraud Detection And Resolution TeamUber Oct 2016 - Mar 2017Chicago, IllinoisAs a fraud investigator I worked to locate and disable all fraudulent activity within Uber accounts. Preventing and reversing account take overs. I am able to review an accounts data in regards to the devices used, payment methods, banking details, and GPS movement. Upon locating a threat of fraudulence, I worked to restore the account and reverse any unauthorized actions while remaining within company policy. This role included using backend data within Braintree and PayPal to locate transactions and process refunds. Also operating within Uber correlated tools such as Bliss, Querybuilder, JIRA, Chronicle and Jarvis. I have also worked within Zendesk to send and receive client communications.
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Administrative Office SpecialistFritz Family Optometry Jul 2002 - Mar 2015Oak Park, IllinoisI was responsible for running the day to day operations within my family's Optometry office. As an office manager I was responsible for client scheduling, processing insurance claims, processing payments via cash, check or card, updating and organizing patient records. I kept track of inventory and placed orders when needed for either office or medical supplies. I greeted patients and ensured they were comfortable and informed about the services they were scheduled for. This role gave me the opportunity to gain knowledge in office administration, medical billing and genuine customer care.
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Independent Business OwnerBarefootmaid Housekeeping May 2010 - Sep 2014Chicago, IllinoisI started a small housekeeping service business in 2010. I gained knowledge in accounting, inventory tracking and ordering, and advertising. I have always enjoyed cleaning, organizing and all things related to home maintenance so I started looking for clients that needed a extra hand to complete these daily tasks. My clients varied from private homes to rental companies and office buildings. I worked with my clients to ensure I was following their preferences on how they wanted their home or businesses to be cared for. I also offered services that included laundry care, sanitation, running errands and seasonal deep cleanings.
Samantha E. Berry Skills
Samantha E. Berry Education Details
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Communication, General -
Public Service
Frequently Asked Questions about Samantha E. Berry
What is Samantha E. Berry's role at the current company?
Samantha E. Berry's current role is Customer Service Advocate.
What is Samantha E. Berry's email address?
Samantha E. Berry's email address is sb****@****ber.com
What schools did Samantha E. Berry attend?
Samantha E. Berry attended Loyola University Chicago, City Colleges Of Chicago-Richard J Daley College.
What skills is Samantha E. Berry known for?
Samantha E. Berry has skills like Salesforce.com, Written Communication, Data Entry, Business Communications, Customer Experience, Fraud Investigations, Typing, Office 365, Jira, Google Docs, Zendesk, Braintree.
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